Supplier Relationship Manager – Loss Adjuster

Who we are:

Allianz is a global insurance company serving across 70 different countries, but from the very first day you join our team you’ll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture.

Role Description

Supplier Relationship Manager – Loss Adjuster

Are you interested in Supply Chain Management and looking for a new role in a growing team? Fantastic, we have something that might pique your interest!

A new opportunity has just become available and we’re looking for a Supplier Relationship Manager to join our team.

This role is predominantly home working and you will only need to come in our offices once or twice a month (London, Birmingham and Milton Keynes).

An exciting opportunity to become part of our Supplier Services team bringing supply-chain management expertise to the front-line of our claims environment.

You will be part of a team responsible for the management and continuous improvement of services used in the delivery of our Loss Adjusting Services to Allianz customers.

Collaboration will be at the heart of the role, you will be the main conduit between our frontline claims environment, the wider supplier services team and third party partners. You will be in a prime position to interpret our customer and business demand to help shape and develop services aligning to our Group Strategy and Values.

Key Responsibilities:

Strategy and Planning

Lead on the development, implementation and communication of Supplier strategies to support delivery of overall claims business strategy
Develop supplier strategy plans cross team in consultation with Head of Supplier Services and key business stakeholders
Prioritise operational deliverables and activities to support delivery of the plan
Manage tactical plans and provide support to others to achieve positive results in line with strategy
Lead on the delivery of a sustainable Customer experience whilst controlling impact on the business in terms of cost control and expenses
Develop initiatives across the team which enhance commodity specific Supplier Market knowledge
Communicate the Allianz claims strategy to Suppliers on a regular basis in order to ensure they are fully aligned with our future requirements.

Policy, Process and Procedures

Lead the management of supplier performance and processes to ensure consistency of practice and cost effective delivery of service
In collaboration with Procurement, negotiate key supplier contracts to enable consistency of practice across the business and to minimise the end to end supply chain costs and improve customer focus
Work with internal stakeholders to understand key performance measures and processes to ensure delivery of customer service, consistency of practice and cost effective delivery of service across commodities under management
Monitor and review performance of suppliers, including benchmarking, to maintain a clear understanding of performance of suppliers against Service Level Agreements and processes
Develop processes to ensure that the supplier activity is aligned to the needs of the business, and works closely with claims teams and other business functions
Assist with the maintenance of the Quality Review process to ensure records are in place and action taken where required
Ensure you have a thorough understanding of the Allianz end to end customer journey in your commodity areas.
Ensure compliance with regulatory reporting requirements and risk management reporting.

Environmental Awareness/Customer Focus

Build and maintain strong and effective relationships with key stakeholders including the claims team and suppliers to ensure that service delivery meets the expectation of key business stakeholders
Manage the expectations of stakeholders so that any issues are identified, addressed and resolved promptly
Support the development of sustainable claims products and services to attract and retain customers and increase profitability
Agree and create annual Supplier audit plans which are governed by contractual and business risk criteria
Ensure proactive management of customer feedback and complaints (i.e.. Complaints, NPS etc.) through effective route cause analysis and performance management with Supplier to address.

Technical Performance

Support the Claims Handling Philosophy to deliver claims excellence within Allianz Claims.
Assist the development of processes and practices to improve supplier performance
Ensure supplier contracts are focussed on customer service, cost and minimise contractual risks to Allianz
Support the development of Supplier Relationship Management capabilities across the team.

About you:

Understanding of the UK Loss Adjuster market
Supplier Performance Management
Supplier Development and Continuous Improvement
Supplier Relationship Management
Stakeholder Engagement and Management

The below are desirable but not requirements for the role, skills and experience will be key factors

A-Levels
ACII or working towards
Professional qualification in CIPS AQP Qualified Engineer.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you.

We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

Flexible buy/sell holiday options
Hybrid working.
Annual performance related bonus
Contributory pension scheme
Development days
A discount up to 50% on a range of insurance products including car, home and pet
Retail Discounts

Our Ways of Working

Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.

Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive – Your work life balance is important to us.

Our Purpose and Values

We secure your future

Be Brave | With Heart | Everyone Counts | Inspiring Trust

Our purpose and values are more than just words on a website – they are the why and how of Allianz. They influence everything we do and guide us how to do it.

Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building on inclusive culture for us all to succeed.

Diversity & Inclusion

At Allianz, we value diversity and inclusion and back this up with our accreditations, Allianz is EDGE certified for gender inclusion, members of the Women in Finance Charter, a Disability Confident employer, Stonewall Diversity Champion members, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.

We recognise the strength of neurodiversity in the workplace, and the far-reaching benefits of embracing a spectrum of thinking styles and innovative capabilities. We proudly welcome applications from neurodivergent and disabled candidates, and can offer tailored adjustments to remove barriers and set you up for success in your career.

At Allianz, we encourage our people to advocate for what they need, we listen, and we act – this could include providing assistive technology, ergonomic specialist equipment, mentoring and coaching, or flexibility in the way you work, among a wide range other adjustments.