Head of Operational Resilience 42 views

Who We Are


Allianz is a global insurance company serving across 70 different countries, from the very first day you join us you’ll know that your contributions are valued. We offer world class learning and career development opportunities, we celebrate an inclusive culture and offer hybrid working.

About the Role


We have a new opportunity within Protection and Resilience as the Head of Operational Resilience.  You will be responsible for defining, refining and implementing an Operational Resilience framework and related policies, with day to day oversight of the execution of the Operational Resilience framework across Allianz UK, including key senior stakeholder engagement.
You’ll lead the central Operational Resilience team’s activities in facilitating and supporting the continuous improvement of Operational Resilience across Allianz UK.




Key Responsibilities

Strategy, Framework & Policy

  • Leading the effective development and consistent implementation of the Operational Resilience Strategy, Framework, and Policy, in alignment with UK regulatory and AZ Group requirements
  • Defining and refining key Operational Resilience processes, methodologies, and approaches, including identification & mapping of IBS, impact tolerances, scenario testing and resilience assessments, in line with good practice, regulatory requirements, Group standards and evolving business needs
  • Ensuring overall consistency and approach across the Operational Resilience function by establishing standardised processes for cohesive and coordinated delivery, including for remediation of vulnerabilities

Alignment & Engagement

  • Designing, refining and agreeing Allianz UK design and governance structure for Operational Resilience, maintaining the Target Operating Model, RACI and descriptions
  • Developing, facilitating and executing a plan to ensure that stakeholders in the 1st line or in support functions are sufficiently engaged with and knowledgeable about operational resilience
  • Working with Head of Business Continuity to ensure alignment of Operational Resilience with business continuity policy, framework and plans
  • Working with other related functions e.g. Risk, Compliance as part of a holistic Operational Resilience capability

Culture & Education

  • Facilitating the development of a resilience culture through initiatives to promote Operational Resilience, ensuring the Operational Resilience mind-set is embedded within the organisation’s culture


  • Overseeing key Operational Resilience communications both internally to governance committees and engaging with external parties, such industry bodies and regulators.
  • Ensuring effectiveness of Operational Resilience tooling, reporting and related processes

Oversight of Operational Resilience Execution

  • Leading the periodic processes to:

Review and develop the set of defined IBSs in Allianz UK

Review and update impact tolerances for the IBSs
Review and continually improve the mapping of underlying supporting assets across all relevant pillars
Review and refine the resilience controls/metrics used to assess vulnerability of mapped assets (resilience assessments)
Coordinate and oversee regular completion of resilience assessments for identified important business services.
Oversee the process of identifying, classifying and prioritising specific vulnerabilities related to IBSs, including escalating any unresolved issues to relevant fora or executives
Oversee the execution of vulnerability remediation, ensuring compliance with agreed risk appetites
Facilitate the definition and refining of an IBS-level view of risks/threats, to be used as a basis the development of severe but plausible testing scenarios

About You


Skills and Experience

  • Experience of implementing and maturing an organisations’ Operational Resilience
  • Experience of meeting regulatory requirements for Operational Resilience
  • Familiarity with other relevant laws, regulations and industry standards
  • Excellent stakeholder management and influencing skills
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively across various department and levels of the organisation
  • Strong analytical and problem-solving skills
  • Experience of developing, implementing and leading others on a strategic vision
  • Experience of managing and developing a team to meet business objectives



What We Will Offer You 


We offer hybrid working, you’ll combine working from our Guildford office (twice a week) with working from home.


Our Benefits

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from, including, retail discounts, discounted insurance cover and our newly launched ElectriX car purchase scheme, so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

  • 30 days + bank holidays
  • Annual performance related bonus
  • Car Allowance
  • Private Medical Insurance
  • Contributory pension scheme


Our Ways of Working

Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive – Your work life balance is important to us.
Our Purpose and Values

We secure your future
Be Brave | With Heart | Everyone Counts | Inspiring Trust
Our purpose and values are more than just words on a website – they are the why and how of Allianz. They influence everything we do and guide us how to do it. Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building an inclusive culture for us all to succeed.
Diversity & Inclusion

We value diversity and inclusion and back this up with our accreditations. Allianz is EDGE certified for gender inclusion, members of the Women in Finance Charter, a Disability Confident employer, Stonewall Diversity Champion members, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.

We recognise the strength of neurodiversity in the workplace, and the far-reaching benefits of embracing a spectrum of thinking styles and innovative capabilities. We proudly welcome applications from neurodivergent and disabled candidates, and can offer tailored adjustments to remove barriers and set you up for success in your career.

At Allianz, we encourage our people to advocate for what they need, we listen, and we act – this could include providing assistive technology, ergonomic specialist equipment, mentoring and coaching, or flexibility in the way you work, among a wide range other adjustments.

How To Apply

Allianz Careers

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