Purchase to Pay Relationship and System Manager 45 views

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Job summary

At the Driver and Vehicle Licensing Agency (DVLA), we encourage applications from everyone, particularly groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel. 

Are you someone who enjoys working collaboratively with different areas?

Can you demonstrate experience of Purchase to Pay processes?

Do you thrive in a constantly evolving environment?

If so, we would love to hear from you!

Job description

The successful candidate will act as DVLA’s relationship and system manager for DVLA Purchase to Pay (P2P), ensuring compliance with policy and procedures to support the broader Directorate, Agency and Departmental functions.

The role holder will act as an escalation point for Purchase to Pay processes, offering advice and guidance to stakeholders across DVLA and the wider Department for Transport (DfT) family. There will be a need to lead engagement with the P2P community, through regular attendance to DVLA/DfT forums and focused communications to the P2P community. The role holder will manage team responsibilities, including management information obligations and continuous improvement.


Your responsibilities will include but will not be limited to:

  • To oversee P2P at DVLA to ensure all activity is conducted in accordance with policy and procedures, integrating with the relevant internal and external parties.
  • Be responsible for the SAP Commercial Master data, carrying out the necessary checks to minimise fraud, ensuring data responsibilities are adhered to, and system cleansing is carried out on a regular basis.
  • Be responsible for SAP system roles for DVLA staff, ensuring segregation of duties and no breeches in security policy.
  • Act as a subject matter expert in the design and delivery of changes to the P2P system, ensuring it is fit for purpose for DVLA. Ensuring compliance to both local and departmental change control, testing, deadlines and milestones accordingly.
  • Ensure delivery of high quality customer service via a help desk function providing support to Finance, HR, P2P and Inventory Management Users ensuring customer satisfaction is at the forefront.

Additional Information 

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.

This role will be based in Swansea, and we will be operating a hybrid working model that allows you to work between home and on-site giving you greater flexibility about where and when you work, subject to business needs and this also allows for ongoing support, development, and collaboration with colleagues.

Therefore, the expectation is that you will spend a minimum of 60% of your working time based at your principal workplace (DVLA). We would encourage you to discuss the working arrangements for this role with us during the recruitment process.

Person specification

  • To thrive in this role, you have experience of working within a customer service environment.
  • You can demonstrate experience of Purchase to Pay processes and are comfortable with overseeing tasks, ensuring they are carried out in accordance with policy and procedures. You have experience in the use of a Purchase to Pay system.
  • You will be a strong advocate for change and continuous improvement, recognising the benefits of promoting a change culture within your team.
  • You are a confident communicator, who enjoys collaborating with a variety of internal and external people.
  • You can comfortably cascade messages among your team and externally.
  • You have the ability to adjust your excellent communication skills to adapt to varying situations.

We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues.

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.


We’ll assess you against these behaviours during the selection process:

  • Working Together
  • Communicating and Influencing
  • Managing a Quality Service

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.

  • Best in class learning and development tailored to your role
  • An environment with flexible working options where we encourage a great work-life balance
  • Generous average employer contribution of 27%, depending on rate of salary and chosen pension scheme
  • 25 days holiday, increasing by one day each year up to 30 days pro rata
  • Access to the staff discount portal
  • 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

More Information

  • This job has expired!
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