Head of Contracts and Operations – Theory Test 42 views

Do you have experience of working in a service delivery environment, with multiple contracts?

Are you a natural influencer who loves to have challenging conversations?

Can you encourage others to work towards a common goal?

If so, we are seeking a Head of Contracts and Operations, at the Driver and Vehicle Standards Agency (DVSA), and we’d love to hear from you!

The job holder is responsible for delivery of all Driving Theory Test Network and associated contractual services.  They are responsible for contract management and improvement of the current and future Theory Test contracts throughout the Theory Test Commercial Cycle:

• Pre-procurement planning and market engagement.
• Procurement and benefit realisation – working with the Head of Theory Test Policy and Service Development.
• Contract Management and business improvement.
• Operational delivery of the Test Centre Network.

The job holder will contribute to determining the contractual model for future delivery of the service and then manage the output and will be a key stakeholder in the Theory Test Transformation and Relet Programme providing expertise of contract and commercial matters.

The job holder will build expertise in the team to enhance current and future contract outcomes and deliver positive and enabling management of the Theory Test Contract management team through current contract and the transition, mobilisation and go live of new contract(s).

The job holder is a member of the Corporate Senior Leaders group and has responsibility for associated corporate activities.

Responsibilities include, but are not limited to;

• Influence the commercial strategy to best business advantage.
• Contribute to a procurement strategy that delivers: fit for purpose commercial arrangements that deliver the required business outcomes.
• Contract management (customer, supplier and operational service), continuous improvement and development of the current and future Theory Test Network contracts to the agreed commercial standards and outcomes.
• Lead the business improvement of Theory Test Contract via membership, as a key stakeholder, of the Theory Test Service Management Group and Strategy Group.

For more information about the role and responsibilities please see the attached Candidate Pack.

• To succeed in this role, you will have demonstrable experience in a commercial environment.
• You will have experience in a service delivery environment, working with multiple contracts.
• Excellent communication skills are pivotal to this role, with the ability to provide guidance and robust recommendations to internal and external stakeholders, where your exceptional engagement and relationship building skills will enable you to influence and challenge at all levels.
• We will look for you to coach, lead and develop your teams, driving professionalism, fairness and consistency at all times.
• You will have excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on evidence available to you.
• The successful applicant will hold, be working towards, or willing to work towards when in post the Cabinet Office Contract Management Capability Programme – Expert Level.

Additional Information

This role can be based in Bristol, Newcastle, Nottingham or Swansea, your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.

Whilst we welcome applications from candidates seeking part time/flexible working hours, there will be a business requirement for candidates to work a minimum number of hours for specific locations. For further information please contact alexander.fiddes@dvsa.gov.uk

Occasional travel and overnight stays within the UK will be required as part of this role, to meet with staff and stakeholders.

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.