Compliance Support Officer 48 views

Do you have excellent communication and interpersonal skills?

Would you like the opportunity to help improve road and driver safety?

If so, we have a great opportunity and we’d love to hear from you!

As a Compliance Support Officer, you will work in a small team of Enforcement professionals to support the Driver and Vehicle Standards Agency’s (DVSA) aims to provide safer driving, safer roads and safer journeys.

The role involves communicating with a range of vehicle operators via different methods to ensure operators meet the required road safety standards. The role will involve making appropriate decisions and recommendations for suitable levels of follow up.

You will be working with a team of Remote Enforcement Compliance Officers to deliver enforcement products and supporting the delivery of DVSA’s key Business targets.

The Remote Enforcement Office provides national coverage supporting other enforcement schemes and processes within DVSA, in line with the strategy.

Responsibilities include, but are not limited to;

• Responsible for managing own workload on a day-to-day basis and achieving REO KPIs both regionally and nationally.
• Learn, understand and deliver REO products both locally and nationally.
• Carry out national processes, such as Insecure Loads, Overloads, Prohibition Returns and Uncleared Prohibitions.
• Accountability to ensure new operator seminars are correctly resourced and delivered.
• Engagement and involvement as part of the regional and national REO

For more information about the role and responsibilities please see the attached Candidate Pack.

We are looking for someone with experience of working in an administrative environment, working effectively unsupervised and as part of a team. You also have experience in producing large volumes of work quickly and accurately, with the ability to manage deadlines and meet targets without sacrificing quality.

You thrive when delivering superior customer service and are confident when communicating with customers face-to-face or via telephone and email.

Your excellent IT skills are critical for this role and you have demonstrable experience of using Microsoft Office software, including Word, Excel and Microsoft Teams.

You are focused on achieving your own objectives but enjoy working with others to achieve a common goal.

Additional Information

This role can be based in Avonmouth, Chadderton, Newcastle-upon-Tyne or Swansea, your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.

Please note that applicants will be required to travel across the UK, with some overnight stays possible, with advance notice.

This post is offered on a Fixed Term Appointment (FTA) basis to complete a finite piece of work.

For permanent Civil Servants, this role is only available on loan, so you must have your home departments approval to return to them at the end of the loan before you apply. There is no opportunity for a permanent Civil Servant to take on this role as a fixed term appointment. OGD applicants will be appointed on an inward loan and subject to the terms of the agreed inward loan. Internal candidates will return to their previous post at the end of the loan period, which will need to be agreed with your line manager in advance.

If you’re employed by a non-departmental public body (NDPB) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.