Commercial Agreement Manager 8 views

Job Title: Commercial Agreement Manager

Band: 4

Salary: £43,575 – £48,438

Location: Liverpool, Birmingham, Norwich or Newport

Term: Permanent

Hours: Full time

Closing Date: 25/06/24

Would you like to play a key role in the delivery of one of the UK’s largest public sector Energy frameworks? 

Do you have strong supplier management skills and a passion for delivering value for money? This role could be for you!

Job Summary

As Commercial Agreement Manager (CAM), you will be responsible for the end to end delivery of one of CCS’ commercial frameworks, providing all fuel products and services to public sector customers. Our commercial agreements deliver best value solutions and offer a range of purchasing strategies to meet the requirements of our customers.

Responsibilities in the role include robust supplier management, effective stakeholder engagement, delivering growth in spend and maximising value for stakeholders.

As CAM you will play a critical role in identifying new opportunities, products and savings streams, leading the performance of major Fuels commercial agreements.

You will have an active involvement and participation at Customer and Supplier forums/meetings which are essential to ascertain customer requirements, supplier offerings and market constraints to develop a world class strategy for Public sector fuel procurement.

Some travel may be required.

Commercial Directorate Overview

Commercial is the largest directorate in CCS and is responsible for the design, development, implementation and management of our commercial agreements, which are used by our customers across the public sector. We have helped our customers:

  • spend more than £34 billion through the agreements we create

  • enjoy more than £3.5 billion in commercial benefits annually through our agreements

Category management sits at the heart of CCS. We use our deep knowledge and expertise of public sector suppliers, to create market and category strategies. These strategies are used within CCS to create market leading commercial agreements that help shape how common goods and services are bought across the public sector. Our skills are also used in carrying out commercial policy, development of new products and services and supplier relationship management.

Team Summary

The Energy Team provides robust commercial arrangements to the public sector – encompassing, gas, electricity, fuels and water. The team has a variety of specialisms, including specialist customer service, trading and risk teams.

The CAM role falls within the supplier management team, responsible for the development and delivery of Fuels commercial agreements. The fuels team has 4 members, there will be line management responsibility of up to one team member.

Our Commercial Team is transforming to become even more flexible. Candidates should be aware that there will be opportunities to flex into other category areas as required, either to meet business needs and/or for staff development.

Key Responsibilities:

  • Strategic and operational management of commercial agreements throughout their lifecycle, implementation of plans to improve service quality, retain and grow spend, financial forecasting and reporting, delivery of commercial benefits (savings) with current and new customers

  • Delivering effective supplier management, including conducting supplier reviews in order to monitor and improve performance, development of supplier plans for growth and providing assurance to ensure compliance with all policies and regulations

  • Planning and delivering communication and engagement plans to promote customer uptake, retention and growth of spend and managing customer transitions on to the Fuels Commercial Agreements

  • Developing and delivering further competitions on a quarterly basis and leading on the bulk fuel aggregation every two years, this includes developing the bid packs and Invitation to Tenders, and working collaboratively with Procurement Operations and Sourcing teams

  • Liaising with stakeholders and customers to promote CCS strategies and commercial agreements and influence decision making. This includes representing CCS at stakeholder forums and events, including the delivery of presentations and providing sound and creative commercial advice on CCS routes to market

  • Embedding an ethos of continuous improvement, delivering enhanced value for customers and stakeholders

  • Management, support and development of direct reports

  • Acting as a point of escalation in the resolution of customer enquiries within agreed SLAs

  • Developing and delivering compliant and timely procurement activity including the meeting of key milestones. This includes the development of tender documentation (such as specifications, award criteria, and pricing models) in compliance with the latest Government policy to enable CCS to go to market for new and renewed commercial agreements for Fuels

  • Supporting the development of creative and innovative market leading commercial strategies and solutions, based on customer and market insight

  • Analysing management information and data to support the effective management of commercial agreements and identifying opportunities that could deliver value

Essential Criteria (To be assessed at application stage):

  • An experienced contract (agreement) manager with a track record of creating and managing supplier relationships, performance and commercial risk across a number of commercial arrangements to improve value through service and cost

  • Experience working in a commercial environment, demonstrating commercial acumen and developing innovative approaches to procurement activities

  • Ability to problem solve and look for opportunities to find new ways of overcoming challenges while working at pace, successfully managing multiple competing priorities, delivering quality outputs to challenging deadlines

  • A high degree of expertise of building and maintaining stakeholder relationships within a commercial environment, with an ability to provide constructive challenge in complex supplier and customer environments within the Fuel markets

  • Demonstrable experience working with the fuels market,  including an understanding of fuel types and pricing;  development of public sector fuels strategies to effect greater efficiencies and savings for the public purse

Success profiles (To be assessed at interview stage):


  • Communicating and Influencing

  • Delivering at Pace

  • Changing and Improving

  • Managing a Quality Service

  • Making Effective Decisions

  • Working Together


  • Contract and commercial management in the Fuels market

(A link to the Civil Service Success Profiles Framework is provided below)

Success Profiles Framework

What we will offer you, here are some of the benefits you can expect:

  • Competitive salary

  • Generous pension scheme

  • A discretionary non-contractual performance related bonus

  • Working remotely in addition to working in advertised office location

  • Flexi time scheme (available for B1-B6)

  • Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Explore fully how we will reward your work.

Want to make a difference? Find out more about the rewarding work that we do in our candidate pack.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil ServiceD&I Strategy.

We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact

Working flexibly, delivering outcomes

CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values.

Selection Process

Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift will commence WC 25th June and interviews will be held WC 15th July either at one of our offices or via video with interview times and dates to be confirmed. (Subject to change)

To find out more about our recruitment process please click here

Please note: Applicants can make use of artificial intelligence but the information presented at application must be factual.

A reserve list may be held for up to 6 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact

Complaints procedure

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at

 If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at

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