Health & Safety Auditor 29 views

• Resource Planning Team Leader
• Based at Manchester Airport (hybrid working available)
• Permanent position
• 36.25 hours per week (Mon-Fri)

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• 6% company contribution pension
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts

As a Resource Planning Team Leader you will manage and support the work streams of the Resource Planning Admin Team by providing a consistent, timely and cost-effective service to internal and external customers. You oversee work allocations and ensure all work streams are monitored and achieved across the business, including where touch point customer services teams have involvement in problem resolution. You will be the key liaison with stakeholders for escalations around Resource Planning provision and service levels whilst ensuring best practice and compliance is driven within the customer base.

We are looking for someone with experience in leading a team, with a focus on work allocation and people management. You’ll be resilient and solution focussed, with experience managing escalations and complaints. You’ll also be a strong communicator and influencer, with experience in interpreting data to make business decisions.