Enforcement Delivery Team Leader (Vehicle Enforcement) 14 views

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Enforcement Delivery Team Leader (Vehicle Enforcement)

Driver and Vehicle Standards Agency

Apply before 11:55 pm on Monday 8th April 2024

Borehamwood, Chelmsford, Llantrisant, Poole, Salisbury, Winchester

Job summary

Can you identify what presents a risk to road safety?

Are you passionate about leading and developing a successful team?

Do you enjoy analysing and interpreting data?

If so, we’d love to hear from you!

As an Enforcement Delivery Team Leader, you will work within Commercial Vehicle Enforcement Delivery, primarily as a people manager, leading and supporting a team of remote working enforcement colleagues.

Job description

You will manage a geographically diverse team, acting as a mentor and supporting their learning and development. You will lead and implement changes within your teams and ensure concerns from customers and stakeholders are dealt with at the appropriate level in line with DVSA expectations.

You will contribute as a vital member of the local network management team, advocating for best practices and exploring cross-network opportunities. Collaborating effectively across enforcement delivery to ensure intelligence-driven interactions to drive wider engagement across the network.

You will assess roadworthiness and compliance of vehicles, drivers, and operators to enable better enforcement outcomes and directly impact upon road safety.

You will role model the required culture of engagement and inclusion, developing your team’s potential and guiding their activities to ensure delivery of high-quality services that meet customer needs. You will align activities to achieve Business Plan targets and standards, continually seeking ways to achieve value for money and consistency of service.

You will lead and implement change within your teams and ensure concerns from customers and stakeholders are dealt with at the appropriate level to DVSA expectations. You will ensure that your team operate a high standard of service to ensure better enforcement outcomes working within legislative, policy and procedures. You will also ensure that your team is working to intelligence led enforcement to ensure stakeholder compliance.

You will collate and analyse data using Power B.I. which displays data on a network, team and national level. This will enable you to measure performance against the wider landscape. You will quality assess case files on issues such as maintenance investigations, which are sent on to the Traffic Commissioner or prosecutors. Using your data interpretation skills, you will interrogate the data closely, identifying inaccuracies or omissions to ensure it is thorough and consistent.

You will tailor activities to ensure that work is kept on track to achieve the department’s targets.

You will be fully supported to excel in this challenging role, and we will encourage you to develop yourself as well as your team. If you do not have previous experience as a line manager, we will support you in developing these skills.

This is an exciting, varied role in which no two days are the same. In the space of one week, you could be examining vehicles, completing paperwork, appearing in court as a witness or presenting a case, presenting to stakeholders, and attending a public enquiry. All your work will be key to the contribution of road safety across the UK.

Responsibilities include, but are not limited to:

  • Delivery of high performance by providing high quality leadership, support and guidance, fostering colleague engagement throughout a nationwide enforcement network.
  • Coach and manage the performance of all team members ensuring they are trained, fully aware of required targets/ quality standards and kept informed of any changes.
  • Ensure all team members have a current personal development plan (PDP) to cater for personal development and succession planning. This will be enabled by coaching and support of the team to overcome skills gaps.
  • Take ownership for embedding a culture of continuous professional development and share best practice by communicating across the wider enforcement community to ensure the best outcomes.
  • Drive improvements to the performance and compliance of the team, recognising and rewarding good/exceptional performance and tackling issues promptly to enable better enforcement outcomes.

Reserve List

During your application, you should indicate which location you wish to be considered for and, if successful, you will be placed on an individual list of candidates for each location.

Candidates will be held on that list and drawn from it in merit order. We advise you to carefully consider which location you wish to be considered for. If you decline an offer for a location, you have expressed a preference in, you will be withdrawn from any lists you may be held on.

We may also offer candidates a location that they have not expressed a preference for where we have the requirement to do so but this will again be done on the basis of your place in the overall merit order and, in this event, you will not be removed from the list if you decline.

Location Information

Please note that the Borehamwood position will be based at South Mimms.

For more information about the role and responsibilities please see the attached Candidate Pack.

Person specification

To succeed in this role, you will be someone who loves to work closely with others and can express yourself in a confident and concise manner. We encourage you to apply if you have experience of vehicle or traffic enforcement. You will demonstrate strong team leadership skills, gained either as a line manager, or other roles involving an element of leadership.

You have an inquisitive, analytical mind and are solutions focused, always striving for improvement.

You can interpret data and information to make sound decisions. Your attention to detail is thorough. You are able to identify inconsistencies and notice gaps in information as well as defects in vehicles.

You have excellent experience of working on casework submissions and can deliver operational targets to a high-quality standard. You work proactively, responding quickly to changing business needs.

Additional information

This role can be based in Chelmsford, Llantrisant, Poole, Salisbury, South Mimms or Winchester. Your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.

About us

The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.

We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

We’re working hard to:

  • make roads safer
  • improve services for our customers
  • make road transport greener and healthier
  • harness the potential of technology and data
  • grow and level up the economy

We’re committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams where everyone is valued. You can grow, develop and progress, and make a real difference to society.

We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+.

To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.


Full UK driving licence


A vocational related qualification in Motor Vehicle.

Maintenance & Repair at level 3 or IMI ATA registration at diagnostic technician level
or IRTEC registration at advanced technician level
or Engtech registration

More Information

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