Internal Communications Support 44 views

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Job summary

At the Driver and Vehicle Licencing Agency (DVLA), we encourage applications from everyone, particularly groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.

Do you have a passion for communications?

Are you a team player?

Can you remain organised in a busy environment?

If so, we would love to hear from you! 

Job description

The Internal Communications team sit at the heart of DVLA and are responsible for the delivery of all corporate internal communications to over 6,000 staff across multiple sites in Swansea and Birmingham. The team develop, deliver, and evaluate evidence-based internal campaigns which are aligned to the agency’s strategic priorities.

This is an exciting opportunity to join the team as we introduce new digital channels and new ways of delivery. The successful candidate will have plenty of opportunity to be creative and have a say in how we continuously improve.

Reporting to the Internal Communications Manager, this varied and fast-paced role will provide administrative and communication support to the internal communications team to support the delivery of a professional and effective internal communications service which meets the strategic needs of the agency.


Your responsibilities will include but will not be limited to:

  • Supporting the administration, and usage, of the corporate communications channels, including the intranet and digital screens.
  • Conducting generic housekeeping duties including maintaining the Internal Communications inbox, storage drives and files, and content planner.
  • Ensuring drafted communications meet corporate standards and the needs of the stakeholder, customer, and audience.
  • Providing support to the wider Internal Communications team as necessary, for example in planning and delivering corporate events, developing and optimising internal channels, and reviewing and updating content on the intranet platform.

For further information about the role please see the attached role profile.

Additional Information 

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.

This role will be based in Swansea, and we will be operating a hybrid working model that allows you to work between home and on-site giving you greater flexibility about where and when you work, subject to business needs and this also allows for ongoing support, development, and collaboration with colleagues.

Therefore, the expectation is that you will spend a minimum of 60% of your working time based at your principal workplace (DVLA). We would encourage you to discuss the working arrangements for this role with us during the recruitment process.

Person specification

We are looking for a team player, who has strong organisational skills and a keen eye for detail. The ability to prioritise and manage your time effectively is essential, as you will keep track of multiple streams of work sometimes with competing deadlines.

To be successful in this role, you will have great verbal and written communication skills with a passion for all things communications. You will also have good stakeholder management skills, with the ability to share your ideas confidently and make effective decisions.

We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues.

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.

More Information

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