Internal Communications Officer 26 views

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Job summary

At the Driver and Vehicle Licensing Agency (DVLA), we encourage applications from everyone, particularly groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.

Are you a professional communicator who enjoys working in a fast paced environment?

Do you have the passion, drive and creativity to write engaging content for a diverse workforce?

Would you like to play a pivotal role in the implementation of our new digital channels?

If so, we’d love to hear from you!

Job description

We are looking for an experienced and enthusiastic Communications Officer to join our team. This is an exciting time to join us as you will support the development of new digital communication channels and deliver exceptional communication across an agency of more than 6,000 people. You will help to motivate, inspire and engage our people, ensuring they understand what’s happening across the agency and how they contribute to its success.

We are a supportive, close-knit team, trusted by our key stakeholders to deliver high-quality communications and advice. No two days are the same and you will have plenty of opportunity to work on a variety of campaigns with a range of stakeholders across the agency.

Your responsibilities will include, but not be limited to:

  • Developing, and delivering, innovative and creative campaigns based on audience insight, using effective communication channels to engage audiences and maximise reach.
  • Writing engaging content that informs our target audience using effective story-telling methods to maximise impact.
  • Delivering communications to agreed time, quality, and standard working with the wider business to achieve a successful outcome.
  • Supporting the Corporate Engagement Manager to deliver a series of corporate events.
  • Reviewing internal communication processes with the aim of identifying improvements to processes and ways of working to deliver a best in class service.
  • Actively seeking and participating in communication learning and development to maintain professional standards.

For more information, please see attached role profile.

Additional Information 

Applications will be accepted from full time/part time/job share applicants. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.

This role will be based in Swansea, and we will be operating a hybrid working model that allows you to work between home and on-site giving you greater flexibility about where and when you work, subject to business needs and this also allows for ongoing support, development, and collaboration with colleagues.

Therefore, the expectation is that you will spend a minimum of 60% of your working time based at your principal workplace (DVLA). We would encourage you to discuss the working arrangements for this role with us during the recruitment process.

Person specification

We are looking for a passionate, enthusiastic and confident communications professional with experience in internal or external communications.

You are ambitious about what communications can achieve and believe in its power to challenge perceptions, influence and change behaviour and build strong, trusted relationships. You can listen to people and help them to tell a story geared towards the appropriate audience.

You are experienced in working in a fast-paced environment to tight deadlines, while maintaining high quality standards of writing. You have a good eye for detail and accuracy.

You are resilient and confident in dealing with people at all levels and understand how important building and maintaining strong relationships with others has on delivering successful internal communications.

You are experienced in supporting the delivery of corporate events.

You understand the value of regular evaluation to inform continuous improvement.

The Internal Communications Officer will need to be flexible and adapt to the changing environment. You can see the bigger picture as well as finer details, and are able to plan and manage several campaigns simultaneously.

Skills and experiences

  • Ability to develop and deliver imaginative and innovative internal communications campaigns that meet the needs of the message owner/audience.
  • Ability to write engaging content that captivates the target audience.
  • To quickly and comfortably translate complex information into plain English for all to understand.
  • Ability to adapt style and language of written content dependent on the channel, message, and audience.
  • Strong understanding of internal communications channels and how engaging communications can drive behavioural change.
  • Suitable experience of delivering content in a fast-paced environment.
  • Working knowledge of how insight can be used to inform continuous improvement.
  • Ability to establish and maintain strong, trusted relationships with colleagues at all levels to achieve positive outcomes.

We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues.

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.


We’ll assess you against these behaviours during the selection process:

  • Delivering at Pace
  • Working Together

Technical skills

We’ll assess you against these technical skills during the selection process:

  • Government Communication Service (GCS) Competency Framework – Insight, Level 2
  • Government Communication Service (GCS) Competency Framework – Ideas, Level 2
  • Government Communication Service (GCS) Competency Framework – Implementation, Level 2

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.

  • Best in class learning and development tailored to your role
  • An environment with flexible working options where we encourage a great work-life balance
  • Generous average employer contribution of 27%, depending on rate of salary and chosen pension scheme
  • 25 days holiday, increasing by one day each year up to 30 days pro rata
  • Access to the staff discount portal
  • 24-hour Employee Assistance Programme providing free confidential help and advice for staff

More Information

  • This job has expired!
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