Head of User Experience (UX)

NATS is the UK’s leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.

What will you be doing

We are looking for an experienced User Experience (UX) professional to lead on all User Experience work for our Enterprise Resource Planning (ERP) project whilst working with peers and stakeholders to develop our UX capability.

Your day to day will have a mix of delivering in the ERP project and working with peers in the Human Factors & Wellbeing team in delivering early prototyping capability and UX advice across multiple other projects. You will also engage stakeholders across the business to develop our UX offering and business.

Reporting directly to the Director of Human Factors and Wellbeing you will have the opportunity to participate in wider strategic work across the team.

What we’re looking for

Our ideal candidate will be an experienced UX professional looking for a mix of technical work, business development, and leadership. If you have some skills in your leadership bag and are looking to progress your career, we would love to hear from you. We believe the UX service at NATS can grow significantly over time and you will have the opportunity to shape this. We welcome applications from candidates with a proven track record of delivering great quality technical work and successfully engaging peers and stakeholders to build demand for UX services.

Required Qualifications/Skills

  • Honours degree in a User Experience related qualification or demonstrable equivalent work experience,
  • Significant experience in delivering great User Experience outcomes;
  • Demonstrable Business Development expertise and experience
  • Competent critical thinker, demonstrable senior leadership experience,
  • Ability to provide confident technical and crisis management direction.
  • Extensive experience and understanding of an operating environment.
  • Excellent communicator with the ability to influence and listen.
  • Negotiating skills with a track record of successful negotiations

Desirable Qualifications/Skills

  • Leadership of UX projects.
  • A Project Management qualification.

This is a 12 Month Fixed Term Contract.

We are proud to offer a fantastic total reward package to help you thrive both personally and professionally.  In addition to a competitive salary that’s regularly reviewed, as a member of our senior management group you’ll also benefit from an annual performance related incentive, private healthcare and dental cover, a market-leading defined contribution pension scheme, generous leave entitlement with the option to purchase additional leave, a car allowance (paid as a cash supplement) and a range of other benefits and retail discounts, wellness support and a comprehensive learning and development offering.

We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely. We also welcome discussions on flexible and part-time working arrangements. Find out more here.

If you share our passion to advance aviation and keep the skies safe – we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.

Job Information

Job Reference: 5182BR_1711098433
Salary: Negotiable
Salary From: £
Salary To: £
Job Industries: Engineering
Job Locations: Whiteley, Hampshire
Job Types: Contract
Job Skills: NATS
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