The Head of Debt & Credit Risk is a critical leadership role in the E.ON Next Credit management function. Reporting to the Director of Credit Management, the role is accountable for the understanding and ownership of customer credit risk and working with the debt leadership team to develop strategies to prevent & recover debt (including scorecard creation, collection path development, payment adequacy management) for both the Residential & SME portfolios.
We are a customer and data led organisation – a deep empathy towards and understanding of customers and the challenges they face is critical, now more than ever. Equally we are looking for someone with an innovative approach to developing and utilising data (internal & external), with the ability to generate genuine, actionable insight and find ways to improve outcomes essential.
The aim is to support our customers in avoiding and resolving debt in a fair and transparent way, recognising the cost-of-living pressures customers are facing currently, and ensuring that we have approaches in place that drive us to best in class debt management performance.
It will be key to promote a culture of debt awareness across the organisation, ensuring that debt prevention and resolution informs all relevant decisions and activities, whether that be operational, commercial or financial. The ability to influence and persuade will therefore be integral to success in the role.
Key responsibilities:
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Lead the Credit Risk team (c.25 FTE) – developing capability, managing outcomes & overseeing delivery.
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Develop and own the Credit Risk strategy – development of prevention, collection and recovery strategies. End to end ownership of credit and debt strategy across the customer lifecycle, from credit risk policy and pre-delinquency identification to collections journeys, debt system management to debt sale.
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A key member of the debt leadership team, you’ll work hand in hand with the rest of the debt leadership team to drive improved cash & bad debt outcomes, whilst ensuring that we have fair & empathetic approaches to customers that are struggling to pay.
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Be a thought leader on ways to improve our customer credit management experience and commercial outcomes when it comes to debt management, marrying this with the need to drive high levels of customer satisfaction, positive brand sentiment & other wider business aims.
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Define the credit risk and debt management policies, embedding a culture of responsible lending and providing clarity on how fair outcomes should be delivered for customers (with a particular focus on ensuring protection of vulnerable customers)
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Direct the development of customer risk scoring and segmentation using advanced statistical techniques and machine learning, developing scorecard.
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Partner with external bureaus, internal data and tech teams to identify the right tech & data partners, developing the right data set to inform our debt strategies, with innovative use of data analytics to better understand customer situations & behaviours, debt book development and improve outcomes.
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Ownership of the debt related management information suite, ensuring all stakeholders have appropriate clarity on debt performance and operational teams have the right insight to direct their activities.
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Own the delivery, running and optimisation of the credit management workflow & collection systems.
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Actively contribute to E.ON’s data leadership community and maintain best practice standards of data management within the team.
Are we a match?
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Customer empathetic, passionate about fairness.
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Intellectually curious, commercially driven with a focus on continually seeking to improve outcomes.
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Data driven, analytical & passionate about discovering insight.
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Clear communicator, able to communicate complexity in an understandable fashion & engage & influence non-technical stakeholders.
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A people leader, able to inspire, motivate & guide an analytical team to achieve outstanding outcomes.
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Passionate about applying technology to solve problems.
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Comfortable delivering results in a fast-paced environment.
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Bold – energised by driving change, not afraid to challenge & question.
What else do I need to know?
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Closing date – Sunday 17th March 2024
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We’ll have regular team socials and lively team chats
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Competitive salary
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Annual and long term incentive bonus – personal & business performance based
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Company car allowance
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Private medical care for the family
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Location – Nottingham or Leicester with travel to our other sites when required.
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Working environment: Flexible hybrid working – a blend of in the office 2-3 days a week and at home the remainder.
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26 days holiday plus bank holidays each year – this includes a guaranteed day of for your birthday off if you want it.
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Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)
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Excellent parental leave allowance
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The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.
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We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
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For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.
