Customer Engagement Lead 15 views

462853 Customer Engagement Lead

Maritime and Coastguard Agency

Apply before 11:55 pm on Thursday 11th June 2026

📍 Location: Southampton (This role is suitable for hybrid working)

💷 Salary: £44,241 – A Civil Service Pension with an employer contribution of 28.97%

🕘️ Contract Type: 1 x permanent; 1 x 12 month fixed-term contract with potential for extension and/or permanency – Both Flexible working, Full-time

🏆️ Available Positions: 2

The Maritime and Coastguard Agency (MCA) is seeking a Customer Engagement Lead to join the UK Customer Maritime Services (UKCMS) to support our mission to deliver the best possible service to customers and stakeholders.

The Innovation Hub is a collaborative environment designed to accelerate innovation across the maritime and related sectors. Our mission is to connect industry, academia, and government to deliver forward-thinking solutions that improve safety, sustainability, and efficiency. Customer engagement is central to our success ensuring stakeholders are informed, supported, and actively involved in shaping innovation projects.

As the Customer Engagement Lead you will act as the first point of contact for Innovation Hub customers and partners, supporting engagement activities and ensuring a high-quality experience throughout their journey. You will help coordinate events, manage communications, and maintain accurate records to strengthen relationships and foster collaboration.

Top Responsibilities

• Acting as primary lead for all formal contact with innovators and liaising with all stakeholders.
• Managing all initial enquiries from Government programmes, effectively promoting the Innovation Hub as a centre for collaboration and forward-thinking solutions.
• Supporting the Senior team to ensure all customer engagement activities are successful and all enquiries are followed up with prospective customers.
• Leading the customer engagement team and managing the pipeline of customer feedback and insights.

For full responsibilities please see the complete job advert using the link provided.

Benefits

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About You

To be successful in this role you will need to have the following experience:

• Experience in running a customer service or stakeholder engagement team.
• Proven ability to communicate with stakeholders at all levels.
• Proven ability to manage multiple priorities and deliver at pace.
• Experience of working with Customer Relationship Management (CRM) systems and digital engagement tools.

Essential Licenses:

• A valid passport for international travel

You will be required to provide evidence that you hold any essential licenses at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.

How to Apply

👉 Read the full description and apply here: https://bit.ly/4uLoYp3

This vacancy closes at 23:55 on Thursday 11^th June 2026