People Services Team Manager 37 views

Job Title: Team Manager – People Services (People Operations)

Reports to: Head of People Operations    

Location: Leeds (Hybrid working flexibility between office and home as required)


 Basic Purpose of Role 

The Team Manager for People Operations Admin is responsible for overseeing the day-to-day management of the People Operations admin team, facilitating efficient transactional service delivery across the employee lifecycle. This role acts as a pivotal link between the Head of People Operations and the operational team, ensuring alignment of administrative tasks with strategic HR objectives and enhancing the overall effectiveness of People Operations.

This will be achieved through effective stakeholder engagement and influencing at all levels of the business on current approaches and identifying future viable approaches.


Key Accountabilities

Team Leadership and Development:

  • Directly manage the People Operations Admin team, focusing on operational excellence and efficient process execution.
  • Foster a culture of high performance and continuous development within the team, ensuring staff are motivated, trained, and equipped to meet business needs.

Operational Management:

  • Oversee the execution of transactional HR services such as onboarding, offboarding, and employee records management.
  • Ensure that all processes are carried out with high accuracy and compliance with internal policies and employment law.

Process Optimisation:

  • Collaborate with the Head of People Operations to identify and implement process improvements within the admin function to enhance efficiency and service quality.
  • Act as a change agent within the team, promoting and integrating new tools and technologies that support the transformation of People Operations.

Performance Management:

  • Monitor and report on team performance against KPIs and SLAs, implementing corrective measures when necessary to achieve targets.
  • Provide regular feedback and coaching to team members, fostering an environment of accountability and growth.

Stakeholder Engagement:

  • Serve as a key point of contact for both internal and external stakeholders regarding administrative HR issues.
  • Work closely with the Team Leader to ensure a seamless interface between shared services and the broader People Operations strategy.

Skills, Experience and Qualifications required

  • Proven experience in managing operational teams within an HR shared services or administrative environment.
  • Strong leadership and people management skills, capable of driving team performance and fostering a positive work environment.
  • In-depth knowledge of HR processes and best practices, with a keen focus on operational efficiency.
  • Experience in process improvement, preferably with exposure to HR systems and technology enhancements.
  • Excellent communication and interpersonal skills, capable of managing diverse relationships and complex stakeholder requirements.
  • Experience of working with a Tier One Human Capital Management (HCM) system is preferred
  • A proactive and pragmatic approach to problem-solving.
  • Strong organizational skills, with the ability to prioritize effectively and manage multiple tasks.
  • An adaptable leader, comfortable with change and capable of leading a team through transformation.
  • Commitment to high standards of ethics and integrity in personal and professional conduct.

Behavioural competencies

All employees are expected to demonstrate the following behaviours in their work:

  • Focusing on Customers
  • Changing and Improving
  • Driving Business Performance
  • Building Strong Relationships
  • Developing Effective Teams 

Company Responsibilities

  • Adhere to all FirstGroup and First Bus policies and procedures
  • Undertake any training and development activities at the request of the line manager

Health, Safety and Environmental Responsibilities

  • Champion behavioural change through BeSafe, ensuring that you and your team have positively reinforced safety conversations
  • At all times, comply with your responsibilities within the Health and Safety Policy, ensuring compliance with relevant legislation
  • Ensure that risk assessments are carried out for areas and activities under the role holder’s control, that appropriate control measures are implemented, and the recommendations are communicated to all of those who may be at risk
  • Report incidents, near misses and dangerous occurrences in a timely manner and ensure effective remedial action is taken
  • Promote and implement, where appropriate, safe working practices by means of campaigns, initiatives and promote a positive attitude to safety through personal leadership
  • Support the Company’s environmental campaigns and be aware of FirstGroup annual environmental targets

Rewards & Benefits

  • Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
  • We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
  • Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
  • Cycle to work scheme
  • 25 days’ holiday + bank holidays
  • Pension scheme and chance to buy discounted First Group shares
  • Enhanced maternity / paternity pay
  • Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You’ll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.


Please apply now. We look forward to receiving your application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Applicants are advised that background checks will be conducted as a standard part of our recruitment process.

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