P&C Underwriter 27 views

Job Description

This is an exciting opportunity to join our Maidstone Commercial Branch. We’re looking for an experienced Development Underwriter to join our Property and Casualty team in Maidstone. The  role will support business targets in relation to the servicing of Broker and Client accounts, and queries, ensuring you support and underwrite within your authority.

On a daily basis, you will ensure Customer Satisfaction by building rapport and providing excellent service to both internal and external customers, and in the long term, ensure retention of our clients.

This role will involve working from home combined with time in our Maidstone office, a minimum of 3 days per week. You should therefore be a commutable distance from our Maidstone office.

Job duties

  • Building strong relationships with brokers, negotiating effectively, and providing excellent customer service at all times.
  • Working as part of a close-knit team to offer renewal terms before deadlines
  • Thorough checking and issuing of renewal documents to clients
  • Learning about different areas of the business from industry-leading Underwriters
  • Support the wider teams by being proactive, enthusiastic and by challenging yourself to go out of your comfort zone.
  • Provide suggestions to continuously improve the business in an ever-changing environment
  • You will:
  • Handle general Customers’ queries via the telephone and in writing within agreed service standards.
  • Underwrite New Business cases and process mid-term adjustments including analysis and compiling data for authority referrals.
  • Handle internal Claims and Account queries.
  • Negotiate within authority and refer where appropriate to maximise customer retention including persuading, influencing and convincing customers of the benefits of an opposed course of action.
  • Anticipate likely objections and build effective responses.

 

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