Operational Team Leader 7 views

450570 Operational Team Leader

Driver and Vehicle Licensing Agency

Apply before 11:55 pm on Monday 30th March 2026

📍 Location: Birmingham (Hybrid)

💷 Salary: £30,485 – A Civil Service Pension with an employer contribution of 28.97%

🕘️ Contract Type: Permanent– Flexible working, Full-time, Job share, Part-time

🏆️ Available Positions: 6

This is an exciting role, with the opportunity to lead operational teams in a customer-focused environment, driving high performance and excellent service delivery. You will build strong stakeholder relationships, coach and develop your team, and model Civil Service values. With access to leadership masterclasses and professional qualifications, this role offers the chance to grow your skills while helping shape the future and sustainability of the DVLA.

Top Responsibilities

• Lead and manage your team by:
  – providing advice and coaching to colleagues on current, and revised procedures
  – organising workloads and resources and planning production schedules to achieve agreed performance targets and standards.
• Effectively manage, coach and drive team performance, taking responsibility and accountability for performance outcomes, customer service, quality and efficiencies.
• Oversee and be accountable for performance, conduct and attendance processes within your area of responsibility and ensure they are adhered to and acted on in a timely manner in your role as Investigating Officer or Decision Officer.
• Promote continuous improvement by identifying and implementing better working practices.

Benefits

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

About You

To be successful in this role you will need to have the following experience:

• Leading a team through change while delivering key performance indicators
• Resilience under pressure in a fast paced and sometimes unpredictable operational environment
• Being a strong advocate for change, driving continuous improvement and contributing to the development and continual enhancement of the services provided
• Motivating, coaching, and inspiring others to achieve their best, giving, seeking, and receiving feedback

How to Apply

👉 Read the full description and apply here: https://bit.ly/4utYKHM

This vacancy closes at 23:55 on Monday 30^th March 2026