Infrastructure Operations Engineer 43 views

📍 Location: Swansea

💷 Salary: £37,733 – includes a non-pensionable Recruitment and Retention allowance of £3,500.
You will also be entitled to an additional 35% shift allowance.

🕒 Contract Type: Permanent

We are looking for an Infrastructure Operations Engineer to help manage and maintain the core infrastructure that underpins production services. The role holder has the technical knowledge and ability to provide second and third line support for incidents, problems and changes to solutions and services.

Our Infrastructure Operations Engineers are responsible for the preparation and support of IT operations solutions and services, physical or virtual. They do so according to industry and organisational best practices, standards, service requirements and Key Performance Indicators throughout the product life cycle.

Top Responsibilities

• Assist in technical support activities and carry out all routine maintenance tasks according to process.
• Monitor infrastructure and application services taking appropriate action where necessary.
• Diagnose and prioritise standard incidents, investigate their causes and finding resolutions, allocating them to the appropriate channels where necessary.
• Identify and engage with users and stakeholders.

Benefits

• Best in class learning and development tailored to your role.
• An environment with flexible working options where we encourage a great work-life balance.
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
• Generous employer contribution of 28.97%, depending on chosen pension scheme.
• Digital communities with clear career frameworks.
• On-site gym plus personal training available (membership applies).
• On-site nursery, restaurants and coffee bar .
• 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 1 extra day for the King’s birthday.
• Free parking.
• A hybrid office/home based working model where staff will spend a minimum of 60% of their time in the office over a month, with flexibility dependent on balancing business and individual need.

About you

To be successful in the role, you will need to be able to manage IT systems on and off premise. You will need to support software and infrastructure development projects and be able to work autonomously.

Technically you would have worked with a range of systems, such as Windows and Linux in both virtual and physical environments, with evidence of implementing technical best practice within a technical framework.

You will be an excellent communicator, able to collaborate with colleagues and customers whilst diagnosing and resolving problems and escalated customer issues.

You will be adept at investigating and implementing technical solutions whilst documenting processes to ensure they are fit for purpose and repeatable.

How to Apply
👉 Read the full job description and apply here!