Head of Operational Resilience Planning (BINS/BISL) 31 views

Job Description:

Head of Operational Resilience

Contract: Hybrid

Location: Flexible – all UK locations considered


Full time

Closing date: Wednesday 31st January 2024

We make health happen

Bupa is the largest provider of private medical insurance in the UK and spends circa £1. 5bn pa for care provided to our members by over 1,200 hospitals and clinics. To achieve our ambition of being the world’s most customer centric healthcare company we are transforming how our customers access the best care and how we support them through their care and claiming journey.

The Head of Operational Resilience needs to ensure that BINS/BISL has robust resilience & business continuity arrangements in place including suitable provision for the continuous operation of all important business functions.

The need for Operational Resilience (OR) is dictated not only by BINS/BISL Board and Executive to ensure continuity of customer service, it is also mandated by the BINS/BISL regulators.

How you’ll help us make health happen:

  • Support the Director of Control & Governance in ensuring that the regulatory responsibilities in respect of Operational Resilience are fully addressed
  • Provide direction on operational resilience and business continuity matters across BINS/BISL, maturing the Operational Resilience Framework commensurate with regulatory requirements and industry best practice.
  • Provide knowledge, skills and support to business areas that will enable Senior Leaders to embed all aspects of Operational Resilience
  • Identify the infrastructure (people, premises, technology, 3rd parties) upon which these Services depend and ensure that inventories exist in which these dependencies are recorded. Align with existing authoritative asset registers and inventories such that the OR aspects of assets is recorded and understood alongside other attributes.
  • A trusted adviser on all aspects of operational resilience to the Leadership Teams providing appropriate management information to inform decisions which have consequences for operational resilience and ensuring key performance indicators are achieved and our reputation is preserved.
  • Liaise and work closely with the IT Function to ensure a coordinated approach across the boundaries of operational resilience, including business continuity and crisis management. Proactively working to reduce the likelihood of disruption to key services and ensuring that all Business Areas are appropriately prepared for disruptions.
  • Ensure the Service resilience requirements are formally accepted by the in-house owners (i.e. accountable execs/managers) of the infrastructure services and assets upon which Important Business Services depend.
  • Organise / co-ordinate periodic testing of plans in a manner that simulates plausible failure scenarios and tests recovery/resilience
  • Attend and coordinate CMT meetings to co-ordinate the firm’s response to incidents that have the potential to disrupt Important Business Services. Maintain appropriate records of such meetings, including decisions and actions. Provide expert guidance to support the response.
  • Provide the primary input to all regulatory matters related to Operational Resilience, feeding the response to the regulators via appropriate Bupa channels (typically 2nd Line Regulatory Liaison team)
  • Maintain an expert understanding of all regulatory matters pertaining to Operational Resilience as relevant to BINS/BISL.
  • Develop and maintain suitable metrics to track OR and BC status. Incorporate these metrics into other reporting packs (e.g. for REERC, RERC, MU Risk Committee) as appropriate

Key Skills / Qualifications needed for this role:

  • Proven track record of experience in an equivalent role in FCA and PRA regulated firms.
  • Demonstrable expertise in the principles and good practices of Operational Resilience Planning.
  • Excellent stakeholder management skills at all levels, able to collaborate effectively and to ensure others (notably at Exec-level and Exec-1) respect the Operational Resilience and Business Continuity agenda and objectives.
  • Knowledge and understanding of relevant legal and regulatory requirements.
  • Experience in complex organisations with matrix structures.
  • Excellent management ability to lead a function irrespective of reporting lines up and down. Resourceful and adaptable, able to work with limited resources, to apply judgement in ambiguous situations (especially risk situations) where data and facts may be in short supply.
  • Confidence at Board level and ability to effectively communicate with senior staff.
  • Delivering good customer outcomes for retail customers and understanding your regulatory obligations & putting this at the hart of what you say & do
  • Be accountable and take ownership for ensuring you are familiar with all regulatory requirements that fall within the remit of your role and comply with them at all times.


Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we chion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:


Bupa Place

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