Customer Insight Specialist

474123 Customer Insight Specialist

Driver and Vehicle Standards Agency

Apply before 11:55 pm on Sunday 30th August 2026

📍 Location: Birmingham, Bristol, Chadderton, Leeds, Newcastle-upon-Tyne, Nottingham, Swansea (This role is suitable for hybrid working)

💷 Salary: £30,485 – A Civil Service Pension with an employer contribution of 28.97%

🕘️ Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

🏆️ Available Positions: 4

Join DVSA’s Customer Insight team and help shape services around the needs of our customers. As a Customer Insight Specialist, you’ll lead and support qualitative and quantitative research, turning customer feedback and data into meaningful recommendations that improve driver and vehicle services. Working with stakeholders across the agency, you’ll design research approaches, develop questionnaires, analyse findings, and share actionable insights, ensuring the customer voice is at the heart of everything we do.

Top Responsibilities

Taking responsibility for qualitative and quantitative customer research to support the Customer Insight Manager.
Designing insight briefs and specifications to assist managers with the procurement, selection and management of third-party customer research agencies.
Collaborating with stakeholders from across the breadth of the agency and be responsible for writing research briefs, designing questionnaires and reporting results that support their stakeholders’ needs, including using compelling PowerPoint presentations and interactive Power BI dashboards.
Provide advice using specialist knowledge to requestors of insight, recommending the most appropriate methodology and ways to conduct the research.

For more information on the role and responsibilities please see the full job advert on CS Jobs using the link provided.

Benefits

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
Access to the staff discount portal.
Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.
Flexible working options where we encourage a great work-life balance.

About You

To be successful in this role you will need to have the following experience:

Knowledge of customer research methods, questionnaire design, analysis and reporting
Experience of, or ability to learn how to interpret qualitative and quantitative data, providing conclusions and recommendations
Experience of, or ability to learn, specialist software packages (e.g., Qualtrics, PowerBI)

How to Apply

👉 Read the full description and apply here: https://bit.ly/3UBK6AK

This vacancy closes at 23:55 on Sunday 30^th August 2026