Case Officer 17 views

445804 Case Officer

Department for Transport

Apply before 11:55 pm on Sunday 15th February 2026

📍 Location: Birmingham, Hastings (Hybrid)

💷 Salary: £26,607 – A Civil Service Pension with an employer contribution of 28.97%

🕘️ Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

We are looking for a motivated individual with a passion for delivering a quality service, an eye for detail, and excellent communication skills.

The roles sit within the operations team, and the successful applicants will work across the current and future grants scheme processed by the department but currently consists of BSOG, BRG and legacy matters of CBSSG (Covid-19 Bus Service Support Grant).

Top Responsibilities

• Checking the accuracy and validity of claims.

• Determining how much is to be paid and liaise with operators on the details of the claim.

• Dealing with general enquiries received in the dedicated email account.

• Contribute to improving our ways of working as a Support to the Bus Grants Management Digital System, including assisting digital support for the claims process.

• Issue correspondence to recipients of the grant.

• Support line manager and team lead on more complex queries and solutions

• Support wider team’s approach to fraud and error prevention

• Support accurate record keeping and audit trails for the grant including checks conducted and payments made.

• Support to the Bus Grants Management Digital System, including to assisted digital support for the claims process.

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

How to Apply

👉 Read the full description and apply here: https://bit.ly/4aev3RI

This vacancy closes at 23:55 on Sunday 15^th February 2026