Business Support Officer – Crisis Support Services 23 views

Job Description

Touchstone is a multi-award-winning mental health and wellbeing charity operating in communities across Yorkshire. Touchstone understands that we can only deliver excellence to the people we serve if the people we recruit are happy, empowered, supported to reach their potential and trusted to lead.

Join our compassionate Crisis Support Services team and help make a meaningful difference in people’s lives across Kirklees, Leeds and Wakefield. In this varied and rewarding role, you’ll support the delivery of vital mental health services through administration, service improvement, recruitment support, data analysis and digital innovation. Working alongside dedicated colleagues, partners and communities, you’ll help ensure our services remain responsive, accessible and welcoming to everyone who needs support, every single day.

Benefits

• Working for a diverse and inclusive organisation e.g. 36% *BME staff, 25% *LGBTQ+ staff, 16% *staff with a disability. Staff and peer support networks (*as above and many more)
• 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro-rata)
• Flexible working opportunities
• Access to HealthHero – Employee Assistance Scheme and Virtual GP service for staff
• Personal wellbeing and training budget.
• Access to 24/7 confidential staff helpline.
• Health and wellbeing activities and fun staff team away days
• Inclusive maternity and parental policies and pay
• Additional day of leave as a celebration day or health and wellbeing
• Learning and personal development opportunities

Job Requirements

This role is responsible for ensuring quality business support is provided to the Head of Crisis Services, Management Team, and wider workforce within Touchstones’ Here For You Services to support the delivery, evaluation, and improvement of services which contribute to service growth and sustainability. This will include direct liaison with commissioners, senior management, stakeholders, and service users, to respond to queries appropriately and promote the service.

This role will also provide administration support to senior management, recruitment support, data analysis, and ensuring effective systems and administration processes are in place. This will include contributing to the development of systems and digital applications that support service promotion, delivery, monitoring, and evaluation.

This role will require the post holder to uphold the health and safety requirements of facilities working with other managers, and support with the roll out of digital improvements in line with service needs and under the direction of the Business Change Manager.

How To Apply

Applications can be obtained by visiting www.touchstonesupport.org.uk or by e-mailing recruitment@touchstonesupport.org.uk. Please note that feedback is not provided to applicants who have not been shortlisted. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.