Payment Adequacy Performance Manager

At E.ON Next we’re looking for the most ambitious, talented, and creative people out there to join our brand new, fresh, start-up business. E.ON Next is one of the biggest energy providers in the UK and plays a crucial role in shaping the UK energy market. This isn’t the old energy as you know it. This is new, exciting, and waiting for stars like you to shape it. Do you love delivering for customers? Are you full of energy, ideas, and passion?

This role is part of the E.ON Next Credit Risk Team and offers the successful candidate the opportunity to play their part in helping us create experiences that our customers rave about.

Payment Adequacy (or PA) is the decision engine that decides the correct level for customer Direct Debit payments. Where changes are required this needs to be communicated effectively to the customer to ensure understanding. This role will ensure all elements of the PA journey are coordinated to keep customers on track – avoiding either falling into problem debt or holding excessive credit.

As a PA Performance Manager, you will be working in partnership with our Credit Risk, Operational teams and broader areas to drive performance through insight and trends on the payment adequacy process.

You should already be confident at analysing datasets from multiple sources and in communicating the results to a range of stakeholders to enable ease of understanding. Tableau experience is preferred.

You will need to thrive in a fast-paced environment with high levels of empowerment and will be focused on driving impact and business value.

Are you the person for the job? Here’s what we need –

  • The ability to carry out root cause, deep dive analysis as required across a wide range of performance reporting metrics

  • The ability to determine the reasons for performance drops or stagnation and to establish new, or suggest improvements to existing, operational practices

  • Discussing and validating root cause findings and agreeing timely corrective action plans and, in turn, tracking closure

  • The ability to leverage your own skills to provide insightful information, commentary and historic data reporting as required in order for leaders to make informed decisions about performance and customer strategies

  • Presenting data and insights in a way that helps leaders understand the full picture and potential solutions

  • Analysing customer journeys to fully understand ‘pain points’, utilising your expert knowledge in order that informed recommendations can be made

  • Preparation of detailed analytical reports on risks and opportunities for use by Credit Risk

  • Proactively engage with key stakeholders to ensure that all relevant parties are aware of any risks

  • Proven experience in process performance management, process improvement and data analysis

  • Project management experience, to oversee delivery of initiatives from recommendations and maintain standard project documentation (RAID, RACI and Project Plan)


  • Energy industry experience

  • Previous management experience

Here’s what else you need to know

  • We’ll have regular team socials and lively team chats

  • Competitive salary

  • Location – Nottingham with travel to our other sites when required.

  • Working environment: Flexible hybrid working – a blend of in the office for 2-3 days a week and at home the remainder.

  • 26 days holiday plus bank holidays each year – this includes a guaranteed day of for your birthday off if you want it.

  • A generous pension scheme.

  • The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.

  • We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

  • For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we’re happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.

Job Information

Job Reference: JR101326_1707312387
Salary: Negotiable
Salary From: £
Salary To: £
Job Industries: Oil and Gas
Job Locations: Nottingham, Nottinghamshire
Job Types: Permanent
Job Skills: E.ON
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