Call Centre and Customer Service

CI Manager

We are looking for our next Continuous Improvement Manager to join us here at Hastings Direct. This role will focus on efficiency activities within retail operations to drive our digital agenda forward. The Role You will be responsible for the delivery of agreed improvements and associated benefits of transformation initiatives using appropriate methodologies. You will organise and lead teams during

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Fraud Recovery Handler

We are looking for a Fraud Recovery Handler to join our dynamic team at Hastings Direct. This role would suit someone who has experience within a recovery or fraud role and has outstanding negotiation skills. The Role You will be responsible for processing existing claims through negotiation with all interested parties in order to achieve settlement. You will maintain a

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Complaints Root Cause Analyst

We are on the looking for someone with a methodical approach to problem solving and analysis to join the team as a Root Cause Analyst. This role will have a specific focus within our specialist Complaints department and is an exciting opportunity to join Hastings Direct and grow your continuous improvement career at a digitally focused company. The Role You

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Customer Service Team Leader (includes every Sunday)

If you’re looking for a progressive career in leadership, thrive in a fast-paced, team-orientated environment, then look no further! We have an exciting opportunity to join our Leicester city call centre. We are looking for someone to work : Monday-Thursday on a rotational shift pattern between 0800-1900 and 0900-1300 every Sunday meaning you will have Fridays and Saturdays off. The

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Customer Service Team Leader (includes every Sunday)

na Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

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Retention & New Business Team Leader (full time monday-friday)

If you’re looking for a progressive career in leadership, thrive in a fast-paced, team-orientated environment, then look no further! We have an exciting opportunity to join our Leicester city call centre. We are looking for someone to work full time. You will be working on a rotational shift pattern between 0800-1900, Monday-Friday only. The Role You’ll lead, motivate and inspire

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Retention & New Business Team Leader (evenings and weekends)

If you’re looking for a progressive career in leadership, thrive in a fast-paced, team-orientated environment, then look no further! We have an exciting opportunity to join our Leicester city call centre. We are looking for someone to join us on a full time basis, which will include covering our evening and weekend shifts on a permanent basis. The Role You’ll

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Team Leader

If you’re looking for a progressive career in leadership, thrive in a fast-paced, team-orientated environment, then look no further! We have an exciting opportunity to join our Leicester city call centre. We are looking for someone to work full time on a rotational shift basis, Monday-Friday- no weekends and no finishes later than 1900! The Role You’ll motivate and inspire

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Customer Service Adviser

Job title Customer Services Adviser Location Manchester (Salford Quays) Permanent/fixed term contract Permanent Salary range £18,450 Full time/part time Full Time (37.5 hours) This is Customer Service Here, you’ll be the first point of contact for our customers. Keeping them calm, you’ll provide them with the best advice and support possible. They’re often coming to us for health advice in

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Customer Service Adviser

Job title Customer Services Adviser Location Manchester (Salford Quays) Permanent/fixed term contract Permanent Salary range £18,450 Full time/part time Full Time (37.5 hours) This is Customer Service Here, you’ll be the first point of contact for our customers. Keeping them calm, you’ll provide them with the best advice and support possible. They’re often coming to us for health advice in

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