Specialist Business Support 14 views

458766 Specialist Business Support

Driver and Vehicle Licensing Agency

Apply before 11:55 pm on Wednesday 27th May 2026

📍 Location: Swansea (This role is suitable for hybrid working)

💷 Salary: £30,485 – A Civil Service Pension with an employer contribution of 28.97%

🕘️ Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

🏆️ Available Positions: 1

This Executive Officer role sits within the Operational Delivery Profession, supporting the Business Management and Operational Support Job Family. The team plays a vital role in enabling operational areas to succeed by providing specialist support, effective co‑ordination and excellent customer service. Working closely with stakeholders, project teams and sponsors, you will help keep services running smoothly while contributing to a culture that champions recognition, involvement, development and support for all. This is a great opportunity to develop your skills, broaden your experience and make a positive impact on public services.

The job holder will support the achievement of business targets by reviewing procedures, managing and implementing change, and identifying improvement opportunities.

Top Responsibilities

1. Support the achievement of targets by:

• reviewing and advising on current procedures through formal and informal briefing
• understanding changes and how they will affect the business
• identifying and acting on opportunities arising from changes

2. Develop and implement business change processes, and provide business knowledge to programmes, projects and units.
3. Collate, monitor and interpret relevant information, providing reports where necessary.
4. Communicate existing procedures and proposed changes to colleagues, providing information and guidance where necessary. Supporting business areas on the introduction of new project and initiatives.
5. Develop and maintain working relationships with customers and stakeholders. Keep up to date with changes by liaising and consulting with other units, agencies and external organisations to ensure that the impacts of change and improvements are co-ordinated. Share information and manage proposed changes, including identifying and realising benefits.
6. Drive continuous improvement for the benefit of the business, advisors and customers.
7. Ensure that internal and external operational queries and complaints are dealt with in accordance with agency guidelines.
8. Oversee and be accountable for performance, conduct and attendance processes within your area of responsibility and ensure they are adhered to and acted on in a timely manner in your role as Investigating Officer or Decision Officer.

Benefits

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About You

To be successful in this role, you will need experience in:

• Communicating procedures and proposed changes clearly, providing guidance to colleagues, and supporting the implementation of new projects and initiatives.
• Developing and maintaining effective working relationships with customers and internal and external stakeholders.
• Supporting the achievement of targets by reviewing processes, assessing the impact of change, and identifying opportunities for improvement.

How to Apply

👉 Read the full description and apply here: https://bit.ly/4uDLi45

This vacancy closes at 23:55 on Wednesday 27^th May 2026