Maritime Operations Officer 16 views

📍 Location: Falmouth, Fareham, Lerwick

💷 Salary: £26,607

On successful completion of training the candidate will be entitled to-
Up to £7,500 of additional allowances which includes: Night working – £2,250, Enhanced Allowance Night working- £2250, Rotating shift – £2,000 and Public holidays & weekend working – £1,000.

🕒 Contract Type: Permanent –Full-time

You will be operating through the phones, radios and various other systems in one of our Rescue Coordination Centres, so whilst you won’t be out at sea, that doesn’t make what you’re dealing with any less real.

You will be the first point of contact for people who need our help. This could range from a call that someone appears in distress in the waters and needs help, through to a ship that requires assistance, sometimes with life-changing consequences to everything in between.

Key Responsibilities include, but are not limited to:

• Act as the first point of call for all public contact.
• Coordinate responses to both emergency and routine issues.
• Work as part of a team to organise the response to emergencies.

Benefits

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

About you

This is an excellent opportunity to access a new career path, we don’t ask for you to be an expert in this role and you should rest assured that we will provide you with all the training you need. What we particularly need from you are a number of core skills such as:

1. Communication – you have to be a good communicator, you will be speaking to people who could be going through one of the most difficult experiences of their lives, they may be scared and panicked. You will have to keep them calm to be able to get the right information from them quickly and then effectively pass that on to others.
2. Resilience – this role can be challenging, as you will handle incidents that may not always have positive outcomes. This includes calming individuals in severe distress and dealing with situations that may result in fatalities.
3. Teamwork – you will be the first and sometimes only person a member of the public may speak to, but you will work with a team to coordinate responses. It’s essential that you’re the kind of person who can work effectively with others when it really counts.

How to Apply
👉 Read the full job description and apply here

📅 Apply before 11:55 pm on Wednesday 17th December 2025