National Operations Support Officer

487378 National Operations Support Officer

Driver and Vehicle Standards Agency

Apply before 11:55 pm on Sunday 15th November 2026

📍 Location: Bristol, Newcastle-upon-Tyne, Nottingham, Swansea (This role is suitable for hybrid working)

💷 Salary: £32,027 – Plus a Civil Service Pension with an employer contribution of 28.97%

🕘️ Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

🏆️ Available Positions: 1

Working closely with the National Product Manager, you’ll help maintain service standards and support consistent delivery across the service. You’ll also respond to enquiries and complaints, identify opportunities for improvement and help take changes forward that enhance the customer experience.

In this varied role, you’ll work collaboratively with colleagues and stakeholders to support the effective coordination of operational activity. You’ll use information and feedback to understand emerging issues, contribute to solutions and help ensure priorities are progressed. You’ll build positive working relationships, communicate effectively and play an important part in supporting successful outcomes.

Top Responsibilities

Support the achievement of national service consistency by maintaining processes, workflows and documentation that support this
Support the management of issues that affect the national service or products
Provide support to the National Product Manager in the management of theory test national requirements and standards, supporting regional teams to ensure their adoption
Support the management of the IHTTC service definition and terms of reference
Support the operation of the IHTTC service through the application to closure stages

For more information on the role and responsibilities please see the full job advert on CS Jobs using the link provided.

Benefits

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
Access to the staff discount portal.
Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.
Flexible working options where we encourage a great work-life balance.

About You

To be successful in this role you will need to have the following skills and experience:

Organised with a strong attention to detail
Ability to work flexibly to meet changing priorities for the team and the organisation
Ability to demonstrate good organisational, planning, and prioritising skills

How to Apply

👉 Read the full description and apply here: https://bit.ly/4eDaEsT

This vacancy closes at 23:55 on Sunday 15^th November 2026