Senior Service Operations and Transition Manager

487495 Senior Service Operations and Transition Manager

Department for Transport

Apply before 11:55 pm on Sunday 15th November 2026

📍 Location: Birmingham, Hastings, Leeds, Swansea (This role is suitable for hybrid working)

💷 Salary: £45,900 – Plus a Civil Service Pension with an employer contribution of 28.97%

🕘️ Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

🏆️ Available Positions: 1

We are looking for a Senior Service Operations and Transition Manager to support the successful transition of new and enhanced digital services into live operation across the Department for Transport. Working within the Digital Essentials team, you’ll help ensure services are fully prepared for deployment, support teams through change and drive service adoption across the organisation.

You’ll work closely with project teams, suppliers, service owners and operational colleagues to ensure service acceptance criteria are met, risks are understood, and services are ready to support users effectively. You’ll also play a key role in promoting continual service improvement and helping colleagues make the most of the Department’s digital services and tools.

Top Responsibilities

make recommendations on go-live, early-life support and service acceptance
ensure that the acceptance criteria are understood by the wider IT operations
creation of service design packages

For more information on the role and responsibilities please see the full job advert on CS Jobs using the link provided.

Benefits

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
Access to the staff discount portal.
Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.
Flexible working options where we encourage a great work-life balance.

About You

To be successful in this role you will need to have the following experience:

Hold or willing to work towards ITIL V4 or higher, or ISO20k
Problem Management – Experience identifying, analysing and resolving recurring service issues, carrying out root cause analysis, identifying trends, and implementing preventative measures to reduce incidents and improve service stability.
Line Management Experience – Experience leading, coaching and developing individuals or teams, managing performance, supporting wellbeing, and creating an environment where colleagues can perform at their best and achieve their development goals.
Transition of Services / Project Delivery Experience – Experience supporting or leading the transition of new or changed services into live operation, ensuring services are fully prepared, risks are managed, and operational teams are ready to provide ongoing support.
Service Design Experience – Experience contributing to the design and implementation of IT services, ensuring processes, support arrangements, documentation, governance and user requirements are considered throughout the service lifecycle.

How to Apply

👉 Read the full description and apply here: https://bit.ly/4zuZMp1

This vacancy closes at 23:55 on Sunday 15^th November 2026