Welfare Manager 36 views

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Welfare Manager (Higher Education Sector)

QA Higher Education London Fulltime, Permanent Opportunity with Travel       

Are you an experienced Welfare Manager ideally within the education sector? Are you experienced and able to provide advice, guidance and information on personal, predominantly welfare and disability related issues to students.

About our role: New role – with the fantastic growth in our student numbers, we are now looking to recruit a Welfare Manager to provide advice, guidance and information to Faculty and Business Support teams on supporting students to overcome personal barriers to learning, working closely with our partner Universities to provide a structured system of support adhering to the University and QAHE policies.

Here’s what’s involved:

To lead, inspire and support a multi-disciplinary team of staff within the Welfare


Responsible for the provision of student welfare services, including one-to-one

appointments, workshops and events, accommodation advice and support,

funding/financial advice and student health advice (all advice to be within specified

policies), learning support and disability support.

To be a senior member of the safeguarding team, assessing risks and delivering training to staff

Ensure the provision of professional services (externally where necessary) to ensure

Students have access to appropriate support. This may include counselling, learning

and disability support

Assessing and making Safeguarding referrals and providing appropriate support and


Providing an emergency service for students in immediate distress.

Assisting with the monitoring of attendance and pastoral support of Tier 4 students.

Delivery of Welfare related induction information including regular workshops.

Assist and develop policies and procedures to ensure that the service follows legal

and good practice guidance in all aspects of welfare support and advice, and ensure

current policies are kept up-to-date.

Bring your experience:

Experience of successfully leading and managing a multi-disciplinary team, providing strategic direction, setting overall standards of performance and customer service, developing staff, monitoring service levels and pre- empting service-user needs (Essential)

Proven ability to be a credible source of guidance and support to academic and professional services colleagues on student issues that may evoke significant concern /involve risk and duty of care e.g. mental health crises, urgent incidents, fitness to study, sexual violence, domestic violence, forced marriage, safeguarding (Essential)

You will have a proven track record of developing and/or implementing inclusive policy and practice in an organisational context. (Desirable)

Experience in working in Higher Education (Desirable)

Experience of developing and embedding good practice into service delivery (Essential)

Knowledge of Child Protection, Adult at Risk and Prevent legislation. (Essential)

Knowledge of State Benefits (Essential)

Knowledge of housing legislation (Essential)

Up to date knowledge and experience of inclusion, disability and diversity legislation and frameworks (D)

What we’ll do for you: Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job.

Our perks:

You’ll work hard and do great things for our organisation so we’ll make sure your efforts and achievements are well-rewarded with an attractive package.

Core Benefits

25 days holiday rising to 28 plus bank holidays of course

4% pension contribution

Life Assurance of 4 x annual salary

A little more about us: QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group is comprised of four fast-growing divisions- Learning, Apprenticeships, Consulting and Higher Education- all of which deliver innovative and cutting edge skills solutions to UK organisations.

Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place.

How to apply and who to contact:

Using the apply link, please submit your details and we will be back in touch shortly. Should you have any queries and wish to speak with us please call Michaela on 01753 898671

We look forward to hearing from you!


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