UK & Ireland Professional Service Centre Director 11 views


  •  19326
  •  United Kingdom
  •  Elstree, Hertfordshire
  •  Management
  •  Director
  •  Full-time Permanent

Job Purpose and Summary

Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on…

You will be fully responsible for leading a team of up to 60 people in the UK based service centre. The key purpose of this role is to create and develop an ITCG Service Delivery MTP aligned to the central strategy and local business requirements. You will work to ensure the Professional Service Centre (PSC) for UK & Ireland achieve financial, operational and customer satisfaction targets as well as leading or contributing to various business-related projects.

What we give

With Canon, you’ll get the support and encouragement you need to grow, from people who share your ambition. We’ll invest in your professional development to help you learn and progress in your role with us. You’ll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

• Pay – Competitive salary that is regularly benchmarked against similar roles and reviewed annually.
• Bonus – A discretionary bonus scheme that rewards you as you help us achieve our goals.
• Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
• Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
• Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
• Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
• Employee discount – Up to 38% off products from our Canon store.
• Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

What we ask

This role carries the day to day responsibility to direct the assigned operational activities relevant to the PSC, ensuring that they consistently deliver value to our customers in terms of service delivery, product reliability and customer satisfaction. You will lead, motivate, control and develop business plans to ensure the PSC staff under your control achieve agreed operational and business targets. You will regularly monitor and review the performance of all staff and business processes and benchmark those against agreed European standards, KPIs or targets which includes customer and employee satisfaction. Ensure all customer service operations comply with environmental, health and safety requirements. As the lead of ITCG customer support in the UK and Ireland you are also the lead point of contact between the NSO ITCG Business Unit and CSO.

You will need

You should be able to demonstrate previous experience in leading a large service-based team delivering results against agreed targets. You will have managed a large budget and show understanding or preferably previous experience of managing cost. Experience in defining strategy, tactics and managing significant operations, projects is essential.

Further Information

Location: Elstree, Hertfordshire


Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability,  encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

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