Service Manager 13 views

Job Expired

about us

Have you always wanted to make a real difference to people’s lives, come join our team!

For more than 40 years SafeNet has been providing support services and working to prevent violence and abuse within the North West of England.

We are at the forefront of promoting safe healthy relationships and the conditions for productive and positive futures. SafeNet deliver innovative and life-changing services to support over 500 victims and survivors each year. We are based in Burnley, Lancaster, Rochdale, Bury, Preston and Pendle. Safenet have won many nationally recognised awards including 5th place in the Inclusive Top 50 UK Employer 2019/2020.

SafeNet Domestic Abuse Services have a shared purpose as part of the Calico Group, each sector having its own specialism and expertise but with “One Calico” vision:- to help people to build a better future, whatever their background and wherever they are in their life’s journey.

Because we know we can always do more for our customers, we are continually expanding the range of services which we offer and looking for new talent. This means we need more amazing people who share our values and have real passion for helping others.

what you’ll be doing

As a Service Manager within SafeNet, you will work closely with the Senior Leadership Team to lead  the refuge team who provide  safe, secure accommodation. This is an exciting and rewarding role where you’ll be able to positively impact people’s future, improving their prospects and their quality of life.

what you will get in return

  • The opportunity to make a real difference to people’s lives
  • Competitive salary
  • 25 days holiday + 8 Bank Holidays
  • A fabulous wellbeing programme
  • Be part of a values lead culture
  • Quality learning and development opportunities
  • Join a unique and diverse group of companies with growth ambitions

There are so many more benefits to working for SafeNet and the Calico Group, too many to mention! Calico has a reputation both locally and nationally as an employer of choice, ranked 5th in the “Inclusive top 50 UK Employees list” – an achievement we are exceptionally proud of.  But in case you’re still not sure, why not take a look at our company website for more information

what you’ll need to be a success

You will need to demonstrate how you would co-ordinate and deliver safe accommodation services and associated community based domestic abuse services; to lead and develop the team of specialist workers and implement a range of DA support interventions and practical housing management, delivering excellent services to victims and survivors of abuse.

This is a lead operational role, contributing to the development and growth of SafeNet services as a member of SafeNet’s Leadership Team (SLT) to achieve our vision, strategic aims and objectives.

To work closely with colleagues across the Calico Group, actively promoting behaviours which are congruent with our values; and to work closely with other agencies and assist with establishing joint working initiatives and protocols which support refuge residents.

Take responsibility, be accountable and contribute actively to corporate decision making, policy formulation, business development and the achievement of strategic aims and objectives.

how this role will deliver success

To deliver key operational responsibilities; supported housing/accommodation management, community-based services and project management; leadership and staff management; expertise and knowledge in relation to domestic abuse (DA) and additional complex needs such as mental/physical health and wellbeing; drug and alcohol use; offending/ex-offending behaviours, delivering inclusive support to all victims and survivors.

  1. Deliver, and contribute to the development of, high quality and accessible support services for victims and survivors of domestic abuse, offering safe choices including safe refuge (supported housing), safehouse projects, community support and groupwork services and other relevant service developments.
  2. Provide clear leadership and support; motivate and inspire the team(s) and ensure that they are recruited, inducted, trained, managed, coached and developed to their full potential in accordance with our policies and procedures, ensuring that each individual and team perform their job role effectively and as required in their job description.
  3. Delivering the framework for service and staff management and development (1:1’s & ‘my time’), team meetings, support them to develop their strengths and realise their ambitions. Also to participate in HR procedures as required such as for grievance and disciplinary matters.
  4. Be present, known and visible, representing SafeNet in terms of partnership and inter-agency work, build positive relationships with statutory and voluntary agencies, in particular building good working relationships with referral agencies to ensure clear referral pathways for all victims and survivors.
  5. To co-ordinate and deliver a specialist DA support system and programmes including the support plan; safety and risk planning; 1:1/group-work interventions (such as Freedom Programme, Power2Change) and safe resettlement; consistently monitoring and reassessing residents/children’s needs, and ensuring services provided are flexible to accommodate changing needs for the duration of the residents journey.
  6. Assist with data collection and monitoring for SafeNet’s KPI’s performance targets, prepare and present management information as required, in order to contribute to the monitoring and evaluation of SafeNet’s performance and deliver consistent quality improvements and ensure contracts data requirements are complied with and agreed service standards are achieved.
  7. Implement safeguarding measures for children, young people & adults accessing refuge service including appropriate safeguarding alerts, and ensuring support teams are fully competent to apply all safeguarding measures through the provision of regular training and reviews.
  8. Co-ordinate the service to contribute effectively to agreed national, regional and local procedures such as those for enhancing safety of residents such as the MARAC processes.
  9. Ensure services operate efficiently in line with budget compliance, maximise income in particular the efficient management of occupancy and voids in refuge services, and deliver good value for money services for stakeholders, funders and commissioners.
  10. Contribute as required to tendering processes and fundraising activities, helping with funding applications and in particular with SafeNet appeals and arrangements for donations of goods and resources.
  11. Oversee and ensure proper financial procedures are undertaken in relation to collection of rent and completion of Housing Benefit forms, collection of service charges, handling cash, keeping clear and accurate records and monitoring relevant information in accordance with SafeNet and Calico’s financial procedures.
  12. Contribute to organisational risk management, identify any risks within the service area and apply agreed control systems to enable the risk to be managed effectively.
  13. Manage safely ensuring health and safety and risk assessment procedures are carried out, that health and safety procedures are implemented on site, including appropriate safety measures for working off-site, such as lone worker risk assessment and appointment / return-to-site deadlines and that building maintenance is regularly carried out to ensure good repair of premises.
  14. To oversee the effective support and training of students, apprentices and volunteers within the service.
  15. To attend at internal Calico Group meetings and conferences and contribute effective as and when required

Strategic responsibilities

  1. Contribute to continuous improvement of services, helping to develop service in accordance with our corporate and service plans.
  2. Maintain a working knowledge of local and national priorities in relation to domestic abuse and be able to share this knowledge with your team and keep up-to-date with the external operating environment ensuring best practice within SafeNet. 
  • Evidence of continued professional development relevant to domestic abuse services or similar
  • Experience leading a team and or evidence of leadership qualities including excellent communication and team building skills.
  • Excellent time and resource management
  • Experience of managing and/or delivering services to vulnerable people, and specifically working with women and children to meet a variety of needs in 1:1 and group work settings.
  • Computer literate and ability to use all necessary IT including word processing, Excel spreadsheets, Access database, Power Point etc and to monitor data.
  • Experience of multi-agency and multi-disciplinary working
  • Understanding of the issues that affect victims and survivors of domestic abuse.
  • Knowledge, experience and understanding of additional issues which impact on victims/survivors from BME/ethnic minority communities.

To be successful in all Calico Group roles, candidates will need to demonstrate that their values and behaviours align with ours. This will be assessed throughout the recruitment process.

Ready to Apply?

If you think you have everything, we’re looking for in a Service Manager? then we’d love to hear from you.

To apply, please submit to a completed application detailing your suitability for the post.  This can be downloaded from the Calico Website.

Join us today and start making a difference to people’s lives!

Interviews will be held week commencing 1st March 2021.

More Information

  • This job has expired!
Share this job
Company Information
  • Total Jobs 9 Jobs
  • Full Address Centenary Way, Croft St, Burnley BB11 2ED
Connect with us

Job Search

Company Search





Stay connected!