Senior UX Designer / Researcher – Fixed Term 16 views

Senior UX Designer / Researcher – Fixed Term

Salford Quays, Manchester

Flexible working, up to 3 days from home, when we return to office life 

Up to £55K depending on experience

Full time 37.5 hours per week

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives. 

Our purpose has never been more important than during Covid-19. Our approach to keeping our people, customers, visitors and patients safe is clinically led and in line with public health guidance.  


We’ve implemented effective remote working/interviewing and safety measures across all our offices, care homes and clinical locations and we will continue to review our operating practices as the situation changes.  

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.  

No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role overview

You’ll be given autonomy to own the end-to-end experience on multiple projects and be encouraged to define how your projects should run.  We follow a double diamond process, but the process and methods you use throughout are up to you.

If you’re comfortable across the diamond, great, if you’re brilliant at user research great, if you love running design sprints, also great.

As a design thinker, well versed in human centred design, you’ll be working on transformational digital healthcare and wellbeing projects, alongside a rapidly growing, passionate and talented multi-disciplinary digital experience design team, made up of User researchers, product designers and content designers, who are focused on creating the best digital experiences for our customers.

Alongside project work, you’ll help define the UX function & process within the wider digital team and show how UX & HCD can have meaningful business impact. You’ll want to advocate your craft both internally and externally and contribute to the wider design community.

You’ll help craft a vision of healthcare for the future, then work with the team to make it a reality. You’ll also be a key contributor to core projects, like our design system, design tooling, research & insight repo and helping to embed CX metrics.

We’re offering you the opportunity to build a career as an individual contributor, with the ability to mentor and guide other team members whilst challenging the way healthcare is served digitally in the UK.

What you’ll do

As a lead contributing member of the team, you’ll be hands on in project work, involved in every stage of the digital experience design process with ownership and responsibility for the outcome.
You’ll provide UX direction across all of Bupa’s digital assets (App, Mobile, Desktop & connected devices) to drive a consistent approach to UX and a seamless experience for customers across products and business units
You’ll mentor, coach and inspire other members of the experience design team.
Contribute to and improve our existing UX toolkit & playbook
Help build a re-usable framework and templates that other parts of the business can use to adopt a customer centric culture
Educate the business on how to adopt a customer centric culture
Define and contribute to the implementation of our digital design system, including helping to document UX research and insight to provide rationale for the teams’ design decisions
Showcase the UX team and our process at external design events and conferences.

What you’ll bring

A senior User Experience designer or researcher from a product industry, with a proven track record of driving customer engagement and experience
Someone who is keen to dig in and transform a great healthcare company into a digital one.
Accustomed to working in a complicated, heavily regulated (FCA) business
Experienced in human centred design
Great experience and competency across of a wide range of UX methodologies and processes, design tools, design software, techniques – and know when to use them.
An inspirational leader with fantastic communication skills
Someone who is able to tell a compelling story, demonstrate process and design thinking
Ability to facilitate collaboration and align senior stakeholders all with strong opinions.
Brilliant, confident presentation skills, comfortable presenting to large audiences up to board level
Strategic & diplomatic approach to problem solving
Analytical viewpoint with a focus on learning, experimenting and improving
A credible, collaborative, and open stakeholder manager
Very comfortable using collaborative digital tools such as Figma, Miro and Microsoft Teams.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. 

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.  You’ll be eligible for: 

•25 days holiday

•An enhanced pension plan and life insurance 

•Onsite gyms or local discounts where no onsite gym available 

•Various family friendly benefits 

Diversity and Inclusion 

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.  

Whether you’ve found your feet or are discovering a new path.  

Welcome to a place that celebrates you.  

This isn’t where you’ve been.   

This is where you’re going.  

This is what we have belief in. 

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