Senior Project Manager – Business Change 385 views

About the role

LV= are seeking an experienced Project Manager to successfully manage and implement various projects within our Hitchin Office.

The projects will be aligned to one of our 7 change portfolio themes, which include Growth, Transformation and Risk & Regulatory, all of which support LV=’s vision of modern mutuality.  You will have end to end delivery responsibility for ensuring business delivery objectives are met within time, cost and quality constraints.  LV= operates a structured change delivery environment, but with the flexibility for you to shape the most suitable delivery approach to achieve the required delivery outcomes. These projects will be a varied, predominantly relating to either regulatory or legislative change, as well as strategic business enhancements. You will be responsible for work streams within these programmes of work.

On behalf of the programme manager, you will lead and shape each project, contributing ideas and fostering pace and enthusiasm along the way. You will own the plan and delivery of change, normally in close consultation with various department, proactively managing issues, risks and deadlines, as well as cost and quality, to ensure a successful delivery is achieved.

Just as importantly, you’ll effectively manage the engagement of business/project resource to support delivery, ensure projects are closed properly, and that post implementation reviews are undertaken.

About you

  • Extensive track record of delivery of complex projects in different organisations/ industries; involvement in transformational/ strategic change
  • Able to deliver highly complex projects requiring co-ordination of effort across a spectrum of different providers (business, commercial, legal, IT, marketing, regulator)
  • Has excellent appreciation of all aspects of the project management ‘body of knowledge’ and applies this pragmatically to different situations. Provides guidance on best practice and feedback into process improvement.
  • Certified and professional project manager. Understands PM maturity models such as CMMi as well as PM methodologies.
  • Able to understand and articulate impact of significant change across Business and IT. Demonstrable knowledge of Change Management theory and practice. Embeds good change management practice into project plans.
  • Demonstrates good understanding of context of projects. Effectively identifies and manages stakeholders; able to identify and address dysfunctional behaviour in stakeholder community
  • Good depth and breath of knowledge, including experience in delivering complex IT systems. Appreciation of current and emerging technologies and architectures.
  • Good appreciation of service delivery requirements in context of system changes. Understands activities necessary to assess production readiness of solutions
  • Advanced MS Project, able to produce robust, integrated schedules and reporting. Familiarity with project repository tools (Workbench, MS Server). Advanced Word and Excel skills.
  • Leads sizeable project teams that include junior PM’s. Understands principles of leadership and team building; applies these to develop highly effective and motivated project teams. Provides critical input to performance management.
  • Sufficient expertise to act as role model and will seek opportunities to undertake training and mentoring of colleagues within projects and to more junior staff in the wider group.
  • Assists Sponsor and/or Programme Manager in defining deliverables, scope etc. Sets direction and approach. Takes ownership for deliverables (and other resources) and ensures timeliness and quality. Infrequent need for guidance
  • Generally to project sponsor, steering group and senior stakeholders, for strategic projects. Views are respected and sought out to inform decision making with less readily available support
  • Builds strong relationships with customers, stakeholders and sponsor; with support from Programme Manager. Influences decision making within project and in the wider business area.
  • Significant – opinions and input respected; impacts direction and success of strategic projects or programmes. Respected and in demand across the business for project management ability.
  • Exceptional project management skills, with additional ability to influence business solutions at strategic level.
  • Working with project teams of up to 30 people with other Projects manager.   Also capable of managing more than one sizeable project.
  • Budget responsibility between up to £5m
  • Significant – opinions and input respected; impacts direction and success of strategic projects or programmes. Respected and in demand across the business for project management ability.
  • Exceptional project management skills, with additional ability to influence business solutions at strategic level.
  • Working with project teams of up to 30 people with other Projects manager.   Also capable of managing more than one sizeable project.

You will have previous Project Management experience within a Financial Services industry, preferably Life and or Pensions experience but General Insurance experience would also be seen as advantageous. Ideally you’ll have a Project Management qualification such as APM or PRINCE2 or equivalent business and project management experience and if you have experience of any Project Management methodologies such as; Lean, Scrum or Agile, then even better!

Using your previous Project Management experience, you’ll demonstrate your ability and passion to successfully manage and implement projects through full lifecycle, or the delivery of components of larger projects within our Life Portfolios. Experience of a gated project lifecycle process would be very useful.

You’re confident, professional and inherently passionate about change and transformation. This means you’re organised, exceptional at planning and can effectively engage and manage your stakeholders, at various levels across an organisation. You’re a trusted advisor and not afraid to challenge the status quo in order to achieve the best result for the business as well as our customers.


  • Manage project activities on a day to day basis on behalf of the sponsor of change through the Change Management Framework.
  • Guide sponsor through the approval process
  • Ensure that project has defined business case and that outputs are aligned to deliver changes required.
  • Lead the shaping of the project, contributing ideas and fostering pace and enthusiasm. Own the plan and delivery of the change.
  • To engage technical delivery areas (engaging separate Project Managers as Technical Project Managers as appropriate) to ensure application and infrastructure changes are scoped and delivered.
  • Proactively manage issues, risks and dependencies taking action as appropriate to achieve urgent resolution, escalating clearly and promptly as required.
  • Negotiate timely execution of work and engagement of business resource to support delivery.
  • Take responsibility for the planning of the project using appropriate planning tools.
  • Ensure progress is clearly communicated and any slippage identified with appropriate actions to mitigate.
  • Ensure projects are closed properly, benefit managers are clear of their accountabilities and Post Implementation Reviews are undertaken.
  • Secure funding and resource, including recruitment of contractors as appropriate
  • Manage Project Budget as appropriate.
  • Develop self in order to maximise personal contribution to the job
  • Focus on costs, process improvements and/or efficiency to contribute to the profitability of the business
  • Dynamic and self-motivated style, with energy and ability to create pace and drive change
  • Highly organised with excellent command of all standard desktop software ie Word, Excel, PowerPoint, Explorer and Project Management Software.
  • Ensure compliance with the rules and requirements of the Financial Services Authority (FSA) and any other relevant legal/regulatory/risk management frameworks, including the TCF (Treating Customers Fairly) framework.
  • Should be Project Management certified (Prince2, APM, PMI, MSP)
  • Understands PM maturity models such as CMMi and well as PM methodologies

Rewards and benefits

This role is a Band C in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

We’ll give you:

  • 30 days’ holiday, with the option to buy up to 2 additional days
  • a competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)
  • an annual bonus scheme based on company and personal performance
  • Single cover private medical insurance which you can upgrade to family cover
  • a flexible benefits package (e.g. discounted retail vouchers, great value dental insurance, childcare vouchers)
  • a generous 25% discount off our general insurance products including home, pet and travel.  Up to 50% discount on your car insurance and up to 20% discount from our life products.

To find out more about our benefits and rewards, please click here.

Here at LV= we are an equal opportunity employer and value diversity and inclusivity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  We’re also open to conversations about flexible working as part of your application. If it’s right for our customers, our business and for you then we’ll do everything we can to support you.

We always love to hear from great people, so don’t forget to follow us on Twitter, LinkedIn and become a fan on Facebook.

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