Senior Maritime Operations Officer – London 22 views

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Job summary

Are you an efficient communicator who can stay calm and professional in a pressurised environment?

Would you like to join a team that makes a difference with every call?

Can you help us provide a vital service to the public and seafarers when they need it most?

The Maritime and Coastguard Agency (MCA) implements the government’s maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.

Safer lives. Safer Ships. Cleaner Seas.

Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do.

We are committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams.

We want everyone to feel valued and supported to achieve their potential at MCA.

This culture of inclusion is underpinned by our staff networks groups covering, Women’s, LGBTQI+, Race, Carers, Mental Wellbeing and volunteer Respect Ambassadors.

Job description

You will play an integral role in coordinating emergency responses and carrying out activities required to initiate and coordinate an efficient and prompt response to incidents relating to the Coastguard functions on the tidal River Thames, gathering and analysing information to inform operational plans and enable delivery. You will also provide essential maritime safety advice to the mariner, coastal users and our partner organisations.

This is a challenging but rewarding role that requires resilience and working calmly under pressure, sometimes in stressful and emotional situations.

This role requires attendance at an office which is based out of a grade 2 listed building which is located up 100 steps.

Senior Maritime Operations Officers are required to work a 12-hour shift pattern (both day and night shifts) to allow HM Coastguard to provide its 24 hour emergency service to the public, 365 days a year. On average the shift pattern equates to 37 duty hours per week over a 12-month period. As such, this position attracts a number of allowances to reflect the shift working and unsociable hours.

Your responsibilities include but are not limited to

  • Answering emergency calls over the 999 telephone system or by radio – bringing together information, participating in analysis and planning, managing and directing incident response and resources, providing support to partner organisations, and advising and informing others involved in an incident.
  • Receiving, assessing and responding to reports concerning wrecks, debris, fishes Royal and other items in the sea.
  • Assisting in the preparedness and response to major emergencies through the maintenance and verification of appropriate records, databases and plan.
  • Receiving alerts and related information regarding Maritime Security, assessing the information and passing it to the most appropriate authority while updating databases.
  • Providing maritime safety information, safety advice and maritime information, such as tides and weather, navigational risks, safety advice and procedures.

We provide a 24/7 emergency service provision, so you will work within a rotating shift system. When fully trained you will be operating alone as the single operator responsible for the tidal River Thames from Teddington Lock to Holehaven near Canvey Island. It is planned to increase staff numbers to have small teams in London.

For further information about the role and responsibilities, please see the attached role profile.

Person specification

About You

You are resilient, reliable and able to work calmly in a busy operational environment. You can use your initiative and professional judgement to achieve the best outcomes in difficult situations.

You have excellent communication skills, with a professional telephone manner and the ability to listen and question well. You are well-organised, with good administration skills, and strong attention to detail.

We are looking to recruit people who want to develop and grow with us, and in return we can offer a full training programme and ongoing support to enable you to become the very best in Maritime Operations.

Additional Information

Successful candidates will be expected to undertake a medical for this role, please see the attached document.

More Information

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