As an inclusive and flexible employer we are happy to consider flexible working options as part of this role.
- Provide an end-to-end solution continuous engagement with clients to ensure a seamless implementation as part of the workstream requirements
- Own implementation of products from commencement to handover into BAU
- Ensure that project documentation is created and maintained to sufficient standard in line with UK Services and customer teams requirements
- Ensure that risks and issues are actively managed and form an escalation as required
- Delivery of all professional services engagement on time and to budget
- Work in conjunction with the Allocate project team to ensure the correct implementation expectations are set throughout the duration of the project
- Aim to receive an excellent client feedback from every client programme / workstream
- Commercial Awareness – Must understand the commercial circumstances driving the value to the customer, and how effective implementation process can contribute to driving this value.
- Time Management – Must illustrate excellent capability to manage time and ensure required workload is organised to deliver within tight timeframes.
- Planning and Organising – Must be able to use foresight to adequately plan and ensure delivery of implementation projects to time and in line with customer needs.
- Customer Centric – Strong and accomplished customer facing skills and experience
- Leadership – Acts as a role model for less senior / newer members of staff
- Cross Team Working – Successfully works with the wider team (Sales, Product, R&D, Support and Customer Success)
- Influence – The ability to influence stakeholders where required to ensure successful delivery of project
- Analytical thinking and Problem- Solving Skills – Must have an analytical mindset and approach to problems and issues.
- Resilient – Must be able to cope effectively with unexpected events that may occur within projects both internally and client facing, to bounce back and ensure that successful outcomes are reached
- Financial – a full understanding and previous experience of managing project profitability
- Salary Offer Competitive salary plus flexible benefits