Quality Assurance and Compliance Manager 29 views

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Job summary

At the Driver and Vehicle Licensing Agency (DVLA), we encourage applications from everyone, particularly groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.

Are you an excellent communicator?

Do you have experience of working with a range of stakeholders?

Would you like to work in a diverse environment where no two days are the same?

If so, we’d love to hear from you!

Job description

As a Quality Assurance & Compliance Manager, you will work in a small, dynamic team managing a portfolio of electronic data customers, with responsibility for the ongoing assurance of their requests for data from DVLA.  You will also have responsibility for the front-line management of a Data Assurance Compliance Officer, driving a team, taking responsibility and accountability for performance outcomes.

You will be responsible for managing the risk profiling of data customers, including co-ordination of the assurance activities carried out by Government Internal Audit Agency (GIAA) on DVLA’s behalf.

You will have the opportunity to work with a variety of stakeholders and as part of a wider / remote working team.

This a varied role where you’ll work with people of all levels inside and outside of DVLA, so if you’re looking for variety in your day to day work and exposure to senior customers and colleagues this could be the role for you!

Several of our team members have worked with us for many years and progressed internally to senior levels. We support our people to excel and develop in their roles and careers. For this role we will provide Information and Governance training for the right candidates. We will also help you to develop line management skills if you have not previously worked in this capacity.


Your responsibilities will include but will not be limited to:

  • Front line management of Data Assurance Compliance Officers, in the delivery of data assurance activities in line with the Agency’s risk-based audit assurance framework and formal agreement from Head of Group, Data Governance Board (DGB) and Audit Committee on the nature and extent of checks to be performed for categories of customer or product / service.
  • To maintain relationships and networks as appropriate with internal and external stakeholders.
  • Act as a first line escalation contact for the Agency Complaints / FOI / Ministerial Team in the handling of data release related correspondence, investigations, and complaints. Identify, raise & resolve any assurance issues to the Data Assurance Manager in a timely manner.
  • To manage and co-ordinate the delivery of contractual compliance activities by Government Internal Audit Agency (GIAA) that are conducted on behalf of the Agency. Ensure that intelligence is shared in relation to data customer portfolios appropriately.

For further information about the role please see the attached role profile. Please click here for the Word version, and here for the PDF.

Additional Information 

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.

This role will be based in Swansea, and we will be operating a hybrid working model that allows you to work between home and on-site giving you greater flexibility about where and when you work, subject to business needs and this also allows for ongoing support, development, and collaboration with colleagues.

Therefore, the expectation is that you will spend a minimum of 60% of your working time based at your principal workplace (DVLA). We would encourage you to discuss the working arrangements for this role with us during the recruitment process.

There is potential for some travel and overnight stays in the future, this would be no more than once a month.

Person specification

You will bring a positive, and pragmatic attitude to leading your team and achieving outcomes. You will take personal responsibility for your team’s performance and their development, motivating, coaching and providing feedback to help them achieve their best.

We would love someone to join us who has internal and external stakeholder engagement experience and the ability to work effectively with others at all levels.

We are on the lookout for a confident communicator who loves to collaborate with others and can tailor their excellent interpersonal skills in varying circumstances with a range of stakeholders.

You understand how your work supports wider objectives and meets the diverse needs of customers and can use your organisational skills to effectively balance your own and your team’s workload.

You will need to be a driven individual who thrives working within an assurance environment, whilst providing and maintaining an excellent customer service. You will have strong attention to detail with a flair for analysing information, and you work with a consistently high level of accuracy. You can demonstrate capability of delivering within a quality assurance framework to a high standard.

In addition, you must demonstrate a high degree of trust and discretion towards confidential information/data.

We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues.

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.


We’ll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Communicating and Influencing
  • Managing a Quality Service

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.

  • Best in class learning and development tailored to your role
  • An environment with flexible working options where we encourage a great work-life balance
  • Generous average employer contribution of 27%, depending on rate of salary and chosen pension scheme
  • 25 days holiday, increasing by one day each year up to 30 days pro rata
  • Access to the staff discount portal
  • 24-hour Employee Assistance Programme providing free confidential help and advice for staff

More Information

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