Public Liaison Manager (Part Time)

Job Expired

📍 Location: Birmingham, Bristol, Leeds, Newcastle-upon-Tyne, Nottingham, Swansea (Hybrid)

💷 Salary: £42,848 – A Civil Service Pension with an employer contribution of 28.97%

🕒 Contract Type: Permanent – Part-time

You will play a significant role in safeguarding DVSA’s reputation with the public by leading and managing the Public Liaison Team.

You will help ensure we always deliver an excellent level of service to our customers. You’ll have oversight of first and second stage complaints, claims for compensation, MOT appeals from garages who wish to join or remain within the MOT scheme, and requests for information made under the Data Protection Act (DPA).

This is a fantastic opportunity for someone who has experience working with complaints and data protection to use and consolidate their skills and experience in a high-profile and varied role. You will have the opportunity to represent the agency and share your expertise at various meetings, gain valuable insight into DVSA front-line operations, and lead on the implementation of process improvements.

Top Responsibilities

Leadership and management of the Public Liaison Team to ensure we always provide an excellent level of service to our customers
Responding to first and second stage correspondence and complaints, ensuring they are completed to a high standard within agreed timescales
Ensure timely resolution to claims made against the agency for compensation/out of pocket expenses
Review decisions made by case review team and MOT enforcement staff on MOT appeals to ensure DVSA can defend a robust position in court, if necessary
Ensure the Public Liaison Team responds to requests for information under the DPA within statutory obligations and in line with relevant legislation

Benefits

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here

25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).

8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.

Access to the staff discount portal.

Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.

Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.

24-hour Employee Assistance Programme providing free confidential help and advice for staff.

Flexible working options where we encourage a great work-life balance.

About you

You are a highly-organised individual who has experience successfully managing people and resources in an operational environment. A confident communicator with strong interpersonal skills, you can lead, mentor and motivate your team to provide an efficient service and will build positive relationships with colleagues and customers alike.

You have a good understanding of the statutory requirements for data protection and responding to requests for information and will be a source of accurate advice and guidance. You have excellent written communication skills and attention to detail and the ability to draft effective responses to customers and to proof-read responses to ensure accuracy.

If not already held there will be a development opportunity when in post to work towards ISEB qualifications in Data Protection and Freedom of Information. If not held, the successful applicant will be required to demonstrate a willingness to work towards these qualifications within 12 months of starting in the role.

Please note: This part time role will require the successful applicant to work three days per week, Wednesday to Friday.

The advertised salary will be pro rata as the vacancy is part time.

How to Apply
👉 Read the full job description and apply here https://bit.ly/3T1Mb5h

This vacancy closes at 23:55 on Sunday 6^th July 2025