Change Portfolio Partner (Customer) 39 views

The Financial Services Compensation Scheme (FSCS) helps people get back on track by protecting them when authorised financial services firms fail. Since our launch in 2001, we’ve come to the aid of millions of people and paid out billions in compensation.

At FSCS, we recognise the importance of a diverse and inclusive workplace and understand that this in turn helps us to deliver a brilliant service for our customers. So, we’re committed to ensuring that FSCS is a place where everyone can succeed in achieving their goals, recruiting and supporting colleagues from the widest possible, most diverse pool of talent and creating a real sense of belonging once they have joined. At the heart of this strategy is an open, honest, and supportive culture which enables people to bring the best of themselves to work.

We are now looking for a Change Portfolio Partner to come and join our team

This role will partner with Customer colleagues to deliver optimal business performance in the Customer area and will also play a leading role within the network of Change Portfolio Partners, working together with the Head of Transformation to lead and orchestrate change and transformation initiatives across the whole Scheme to help deliver the strategic goals of the scheme.

My Priorities – what I will deliver

-Accountable for the delivery of initiatives within the Customer portfolio covering, but not limited to, business change, process change, technology projects, digital transformation, people and operating model change, risk & regulatory projects and small to medium improvement initiatives
-Hands on management of programmes and projects within the Customer portfolio from ideation/PoC to implementation to value delivery
-Manage demand; Co-creating with Customer the pipeline of change within the Portfolio aligned to value and strategic outcomes
-Manage the Customer change and transformation roadmap from small change requests to large complex transformation programmes
-Ensure that all programmes, projects and change requests are effectively prioritised, resourced and managed effectively
-Ensure the portfolio is aligned to strategy and delivers the desired outcomes, ensuring the roadmap and its deliverables are positioned for success
-Production of reporting, communication and regular updates of the change and transformation portfolio, within Customer and across the scheme
-Be the expert in the disciplines of change and transformation, covering but not limited to programme management, agile delivery, business analysis, change management and benefit realisation
-Work with the Process Architect to ensure processes are optimised, clear, relevant and repeatable for the Customer Portfolio
-Build and manage a team of change, transformation and delivery professionals as required by the Customer portfolio, providing expert leadership, guidance, and development
-Work with the Head of Transformation & Change, and as part of the central Portfolio management team, to manage dependencies and resources cross-portfolio
-Work with the wider Transformation & Change team to build a centre of excellence in the delivery of transformation and change, unlocking talent and building best practice
-Work with the Project Management office to manage portfolio financials, ensuring costs are managed effectively and accurately, contributing to the overall investment governance across the scheme

My Knowledge – what I need to know

-Leadership – Be an inspiring and influential leader in change & transformation with demonstrable experience of leading a portfolio of work, developing and coordinating cross-functional teams to achieve success
-Strategic Thinking – Experience in the development and delivery of strategic initiatives, ensuring clear alignment of change within the portfolio to strategic outcomes and ensuring the portfolio drives value for the portfolio and the wider organisation
-Business Partnering – Experience in building deep strong stakeholder relationships, as a trusted advisor, delivery partner and subject matter expert
-Communication – Demonstrate gravitas and credibility with strong communication and interpersonal skills to support the discussion of complex topics with key stakeholders, driving business performance through collaboration
-Programme, Portfolio & Delivery Management – Successful implementation of change in a complex environment both hands-on and through a team of change professionals and subject matter experts
-Customer & Operations – Demonstrable experience in working with customer teams or organisations to vision, define, deliver and embed change initiatives across, but not limited to, Customer Experience transformation, Operational Outsourcing/Insourcing, Service Quality, Single customer view process design, Digital transformation, CRM implementation and Call Centre programmes

-Essential qualifications (at least two of the following):
-Programme management qualification or equivalent
-Project management qualification or equivalent
-5-10 years experience in change & transformation delivery at a programme / portfolio level
-Demonstrable ability to lead cross-functional team

To apply for the role please email your CV to

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