Prevention Bookings Officer 23 views

West Midlands Fire Service

Full Time (37 hours per week, Monday to Friday)

Administrator – Role Profile Admin 2B

Salary £ 24,294 – £25,545

West Midlands Fire Service (WMFS) is the 2nd largest fire & rescue service in the country, delivering Prevention, Protection and Response services across the West Midlands.

As a result of a restructure of the Prevention Team, an exciting opportunity has arisen to join our Prevention Bookings Team.

Contributing to our vision to ‘Make the West Midlands Safer, Stronger and Healthier’, our new Prevention Bookings Team play an important part in the delivery of Prevention activities and education aimed at reducing risk and vulnerability to fire and other emergencies which WMFS attends.

Working under the direction of the Bookings Team Supervisor we are looking for an individual who can work to tight deadlines to process and progress referrals received for Prevention activities and education to an excellent standard.

Key to the delivery of an excellent service will be previous experience of working in a Call Centre environment, and administration, interpersonal and communication skills to be able to communicate with internal and external customers.  As a member of the Prevention Bookings Team, the ideal candidate will have a positive and flexible approach to working in a busy team environment.

The position offers the successful candidate the opportunity to have a key role in, and contribute to, the development of new systems and processes to support the future direction of Prevention activities and education.

Computer literate you will have experience of using a variety of software packages including O365, Microsoft Teams, Word, Excel, and PowerPoint and be able to make best use of available technology.

WMFS offers a friendly working environment with good terms and conditions including:

  • Flexible working / agile working arrangements
  • Generous flexi time scheme
  • Generous annual leave provision
  • On-site free gym facilities
  • Access to in-house occupational health facility – including access to occupational health advisors, fitness advisors, sports therapist, physiotherapist, CBT therapist, counsellors.
  • 24/7 Employee Assistance Programme
  • Wellbeing programmes
  • Free car parking
  • Sports & Welfare scheme (for a small fee) – access to discounted products and services

West Midlands Fire Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of children, young people, and adults.  All staff and volunteers are expected to share this commitment.

We are committed to ensuring our workforce is diverse and being a truly inclusive Service is important to us. We welcome applications We welcome applications from all eligible candidates, however as women and Black and minority ethnic (BAME) employees are currently underrepresented in our management roles, we particularly encourage applications from these groups.

Should you wish to proceed with an application, please tick the ‘Apply’ button at the top right-hand side of the Oracle page.  The application process will close at 09.00 on Monday 3rd June 2024

Should WMFS employees become eligible for redeployment they will be given prior consideration for this role. If an employee is placed `at risk’ at any time during this selection process your application may be delayed whilst their suitability for the role is considered. If they are successful, the vacancy will be withdrawn.

For an informal discussion about this post please contact Shannan Cox Prevention Support Team Manager on 07973 810536 or Andrea Simmonds Group Manager Prevention on 07973 810469

To apply please click on the below link:

https://fa-ertg-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/preview/389/?

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