Out of Hours Site Manager 19 views

Liverpool Women’s delivers the highest standards of care for women, babies and their families. Each year we deliver over 8,300 babies, carry out over 10,000 gynaecological procedures, and care for over 1,000 poorly and preterm newborns, making us the specialist provider of health services for women, babies and their families in Europe.

We have some of the leading experts in their field, and, after featuring on One Born Every Minute, Miracle Babies and Special Baby Unit, our teams are famous across the world for their professionalism, skill and compassion.

Liverpool Women’s Hospital clinical services are currently being reviewed by NHS Liverpool Clinical Commissioning Group, following work done by our clinicians in presenting a powerful case for change in the Future Generations Strategy.

A useful information booklet is available about the proposed changes which can be downloaded from the Healthy Liverpool website facebook.com/healthylvpool. This booklet clearly states that ‘there is absolutely no threat to the services themselves – this is about making what we have even better and protecting services for the future’.

Liverpool Women’s has an excellent reputation and is a centre of excellence. It is an exciting environment to work in and a great place to develop your career for many years to come.

We invite you to review why Liverpool Women’s Hospital is a great place to work:  https://vimeo.com/556197652 

We reserve the right to close any vacancies from further applications when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Job overview

The Out of Hours Site Manager is a new role within Liverpool Women’s and you will have the opportunity and challenge to be responsible for the overall running of the hospital out of hours as the first point of escalation in order to maintain safe staffing levels to support patient flow and to maintain safety and quality of care in wards and departments across the Trust.

We would welcome applicants with acute care experience looking for an alternative challenge that will give you the opportunity to broaden your experience with the autonomy and flexibility to develop this role.
If you have highly developed communication skills and are able to build relationships with operational managers and service users you will enjoy this complex and challenging role that will have many competing priorities and regular changes, driven by the changing levels of demand and areas of risk across the Trust.

The main job purpose is to provide out of hours support to ensure the overall coordination of flow is effectively managed across the Trust.
To succeed in this role you will need to be able to embody Trust values and the professional behaviours that underpin them and most importantly Be Kind.

Main duties of the job

Working in conjunction with on site operational clinical managers and on call managers supporting proactive coordination of bed capacity, in line with the Escalation Framework and escalating lack of capacity and breaches in order to support timely access to care.

To have an overall helicopter view of emergency driven targets, ensuring out of hours adherence to targets, by supporting divisions to review staffing and assess acuity and activity, reallocating staff to achieve these targets to ensure appropriate flow within the Trust.

Receiving and analysing information from daytime staff relating to staffing and acuity levels and provide independent clinical opinion to support effective care.

Being the first point of call to manage emergency incidents to ensure effective and immediate escalation, controls and communication protocols are invoked – eg fire, flood, loss of switchboard.

Ensuring all babies are appropriately tagged and respond to any baby tagging alarms during the shift.

Responding to medical emergencies/crash calls and any security emergencies, including absconding patients and have oversight of safeguarding issues within the Trust.

Liaising with ward staff and on call Estates team to determine urgency of request for out of hours attendance on site.

Providing information to the Estates & Facilities Department any areas of concern in relation to cleanliness and general upkeep of the environment.

Working for our organisation

Liverpool Women’s NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.

We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.

The Trust is constantly innovating and evolving it’s services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.

Check out why Liverpool Women’s NHS Foundation Trust is a great place to work using the links below:

Video: https://vimeo.com/556197652

Online brochure: https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf

Detailed job description and main responsibilities

This role requires an individual with relevant clinical experience and specialist knowledge in the management of risk.

The post holder will support clinical staff in an audit programme of high impact IPC intervention audits, to achieve compliance against ward/departments accreditation programmes ensuring results and areas of concern are escalated to the ward management team.

The post holder will be conversant with all policies relating to bed management / patient flow and be aware of monitoring systems that are in place and actions to be taken as necessary.

The post holder will have knowledge of the Trust and its profile and be conversant with national targets and its relevance with Bed Management / Patient Flow.

The post holder will deliver a high quality, safe, effective and efficient local service to meet the needs of patients, visitors and staff.

The post holder will seek to resolve and escalate breaches / capacity issues in order to support timely access to care.

The post holder will carry a bleep and act as the first point of contact in the escalation process, necessitating independent decision making and providing accurate and informed escalation and crisis management. They will address and manage the service within their scope of practice and escalate to the Trust on call Executive/Manager if required.

The post holder will respond to any internal/external complaints that require immediate support and management. They will respond within their scope of practice and report to the appropriate Manager/Team.

The post holder will respond to any press enquiries and direct such enquiries to either the Executive/Manager on call or the Trust Communications Manager.

The post holder will ensure that ward/department/community staffing/skill mix is appropriate and support escalation of shifts in response to sickness/absence and changes in patient dependency and acuity.

The post holder will promote, establish and maintain effective communication channels often working under extreme pressure and required to be directive, motivational, persuasive and often issuing challenge.

The post holder will support staff requiring access to mortuary, emergency drugs and blood products and will liaise with the in house blood courier to ensure all requirements are met.

The post holder will ensure that any barrier cleans required overnight are completed so as to avoid delays in bed availability and that they comply fully with IPC requirements.

The post holder will act as a professional role model, through commitment to the integration into practice of Trust policies and procedures (e.g. Uniform policy, No Smoking policy, etc.)

The post holder will demonstrate an overall awareness of safety and quality issues and a commitment to continuous quality improvement.

Person specification

Skills, Knowledge & Experience

Essential criteria
  • Management experience at ward level including managing a team
  • Excellent communication and interpersonal skills and ability to utilise them to effectively cooperate with multidisciplinary teams and all levels of staff.
  • Excellent negotiator and ability to provide and receive highly complex information to senior managers and other staff.
  • Proven management skills demonstrated by successful resource management in a changing environment with a direct approach to problem solving requiring effective and cooperative leadership style
  • Project management skills
  • Change management skills
  • Understanding of patient flow and RTT and ED targets
  • Formal presentation skills
  • Ability to work under pressure
  • Ability to focus with an unpredictable work pattern

Qualifications & Learning

Essential criteria
  • Relevant masters level qualification or equivalent experience
  • Registered Nurse, Midwife or AAHP.

Specific Skills: Patient care

Essential criteria
  • Demonstrates evidence of well developed clinical practice. Able to advise on and implement improvements to the quality and efficiency of care for patients in wards / units and specialities across medicine.
  • Demonstrates ability to make judgements on clinical and professional standards
  • Demonstrates commitment to an empathetic and caring approach to patients and relatives and ability to motivate staff to demonstrate this to ensure that all patients’ dignity & respect is maintained at all times.
  • Strong organisational skills – Able to organise own workload and take responsibility for own clinical actions and systems / standards across area of responsibility.
  • Able to accept responsibility for staffing across own division and across the Trust on a rotational basis.
  • Demonstrates commitment to working as part of a team and ability to build the divisional team across areas of responsibility.
  • Demonstrates ability to apply research-based practice and advocate it to improve the quality & efficiency of wards / units services.
  • Able to take charge and delegate duties effectively
  • Able to act as an advocate to service users.
  • Demonstrate ability to interpret and analyse data and adapt national and local policy from several sources into Trust standards
Desirable criteria
  • Venepuncture
  • Cannulation

Specific Skills: Professional Development & Education

Essential criteria
  • Demonstrates evidence of commitment to professional development
  • Ability to act as effective facilitator, coach and clinical supervisor
  • Demonstrates evidence of ability to educate others.

Specific skills: Audit and Quality

Essential criteria
  • Demonstrates ability to use audit and improve quality of services.
  • Ability to develop services from research and best practice guidance.
Desirable criteria
  • Ability to initiate, undertake and facilitate audit and clinical effectiveness projects.
  • Ability to undertake research

Specific Skills: Communication

Essential criteria
  • Highly effective communication skills – able to communicate verbally and written to staff, patients and relatives including in situations of conflict & distress, ensuring that communication is tailored to the person being addressed.
  • Investigation skills to deal with complaints and issues of conduct / performance.
  • Ability to write management reports identifying investigation findings, clearly documented with appropriate judgement and actions needed.
  • Able to document observations, results, decisions and actions etc. in patient notes and communicate these effectively to appropriate members of the multidisciplinary team
  • Able to gain credibility with and influence fellow clinicians, managers and speciality leads – including influencing clinical changes where appropriate.

Specific Skills: Leadership & Management skills

Essential criteria
  • Able to support the management of wards / units effectively out of hours with professional standardsetting, monitoring, feedback, appraisal, mentoring, clinical supervision and reflective practice
  • Able to support managers and staff to complete mandatory training and prepare for appraisal meetings in line with Trust Appraisal Policy
  • Able to demonstrate principles of effective budgeting practice, including the need to exercise care and economy.
  • Able to manage change effectively, with assistance from HR, Heads of NMAHP etc in line with Trust policy, influencing staff to make changes / improvements
  • Able to contribute to the development of services in line with NSF’s, national and local policy.
  • Able to manage own stress and that of staff
  • Able to apply understanding of equality & diversity to management of own staff

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