Operations Team Leader 7 views

Who we are

Allianz is a global insurance company serving across 70 different countries, but from the very first day you join our team you’ll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture.

Role Description

Within our Digital Trading team , we are looking for an individual with passion, energy and a positive mindset to lead a Commercial Insurance Underwriting team. This role is based in either our Lancaster or Maidstone office.

The right candidate will be a strong Operational Team Leader who will work within an established team. You will have the skill set to lead the team in a professional way, accountable for delivering a high standard of service to both external and internal customers.

This is a hybrid role and after the initial induction period will involve working from home combined with a minimum of 2 days per week in the office

The main duties will include:

Leadership and People Management:

  • Monitor performance and ensure the team are achieving operational metrics at all times
  • Effectively manage all team communication
  • Line management responsibility for team members
  • Drive and foster a team culture

Operational/Technical Management:

  • Effectively prioritise and organise work to maximise opportunities and deliver the business result
  • Be confident with analysing data to drive productivity and deliver performance improvement within the team
  • Empower your team to operate utilising best practice in operational efficiency
  • Empower your team to operate to best advantage by ensuring technical training, authority level advancement and underwriting capability is maximised
  • Monitoring and reporting of relevant KPIs
  • Roll out new procedures or instructions as required
  • Project management as required

Collaboration and Best Practice:

  • Provide support to all stakeholders, including our management team.
  • Enthusiastically embrace our Allianz culture and understand the range of propositions that we have to offer, both within Allianz UK and globally.
  • Ensure compliance, both personally and in your team, with corporate governance, Allianz Standards Underwriting (ASU) and regulatory requirements.
  • Support compliance and corporate governance across underwriting discipline.

About You


  • Experience of leading a team, managing workloads and KPI’s is essential.

Skills and Capabilities

  • Ensure you constantly develop your own skill set
  • Ensure the technical and professional development of your team is an ongoing priority and instil an ethos of continuous development. This includes taking ownership of professional development by progressing through authority levels, CII and other appropriate accreditation.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

  • Flexible buy/sell holiday options
  • Hybrid working.
  • Annual performance related bonus
  • Contributory pension scheme
  • Development days
  • A discount up to 50% on a range of insurance products including car, home and pet
  • Retail discounts

Our Ways of Working

Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.

Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive – Your work life balance is important to us.

Our Purpose and Values

We secure your future

Be Brave | With Heart | Everyone Counts | Inspiring Trust

Our purpose and values are more than just words on a website – they are the why and how of Allianz. They influence everything we do and guide us how to do it. Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building an inclusive culture for us all to succeed.

Diversity & Inclusion

At Allianz, we value diversity and inclusion and back this up with our accreditations. Allianz is EDGE certified for gender inclusion, members of the Women in Finance Charter, members of the Stonewall Diversity Champion programme, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.

We have a range of employee networks focusing on gender inclusion, cultural diversity, LGBTQIA+, disability and long term health conditions (including neurodiversity), intergenerational and life stages, parents and carers, mental wellbeing, menopause support and armed forces and veterans, all supporting you to bring your best and authentic self to work.

How To Apply

Allianz Careers

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