Medical Casework Officer 34 views

Job Expired

Do you have superb interpersonal skills?

Could you thrive in a fast-paced and dynamic work environment?

Are you exceptionally well-organised with an eye for detail?

The Maritime and Coastguard Agency (MCA) implements the government’s maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.

Safer lives. Safer Ships. Cleaner Seas.

Our vision is to be a world-leading organisation, accelerating the transition to sustainable shipping with non-negotiable safety standards. We put our people, our customers and our planet at the heart of everything we do.

We are committed to giving all our colleagues purpose, professionalism and pride in what we do. We work in supportive, diverse and inclusive teams.

We want everyone to feel valued and supported to achieve their potential at MCA.

This culture of inclusion is underpinned by our staff networks groups covering, Women’s, LGBTQI+, Race, Carers, Mental Wellbeing and volunteer Respect Ambassadors.

Job description

At the Maritime and Coastguard Agency (MCA), we have an opportunity for a Medical Casework Officer to come on board and join our dynamic and diligent team.

As a Medical Casework Officer you will process medical referrals and act as the focal point for enquiries from MCA Approved Doctors and seafarers. It will be your main duty to provide administrative support in relation to the seafarer medical examination system.

You do not need medical knowledge or experience to be able to apply for this role, this is an administrative and customer service based position.

This is a fantastic opportunity if you are a passionate individual looking to explore a career in the Maritime and Coastguard Agency. Full training will be provided to develop you as a Medical Casework Officer. Therefore, you don’t need any experience to join us, just a willingness to learn and dedication to provide a high-quality service to the agency and its stakeholders.

Responsibilities will include

• Processing and managing the ML5 medical referrals, ensuring all medical reports and referral forms are fully complete prior to submission to the ML5 medical assessor.

• Acting as focal point for enquiries in relation to ML5 referrals, for the four medical assessors, the Royal Yachting Association, Marine Offices, doctors, seafarers and fishers ensuring any correspondence is updated on file and referrals are dealt with within 10 working days.

• Processing ENG 1 medical referrals, updating the branch database with those who are referred to appeal, notify the appellant, Approved Doctors and medical referee that the appeal has been lodged.

• Providing administrative support in organising casework audit meetings, including the preparation of casework audit folders, and making arrangements for the day.

• Providing customer service, answering telephone enquiries / emails / letters from seafarers, Approved Doctors, Marine Offices, industry etc in relation to the medical certification of seafarers and the seafarer medical and eyesight standards.

• Receiving opening and allocating all incoming mail and emails daily. Providing advice to seafarers, fishers, industry and Approved Doctors.

For further information about the role and responsibilities, please see the attached Role Profile.

Person specification

You are someone who has experience delivering excellent customer service and be confident in communicating with customers through a range of channels. You’ll also have demonstrable IT skills and be used to using Microsoft Office software, including Word, Excel and Outlook.

You can use your excellent communication skills to effectively deliver messages to others, so it is clear to understand. You thrive working in a busy environment and can deliver high quality pieces of work against tight deadlines.

Additional information

This role will be based in the Southampton.  MCA supports flexible working and operates a hybrid working model between home and office for this role, giving you greater flexibility over where and when you work.

The expectation is that you will spend a minimum 60% of your working time based at your principal workplace or out on official business. Details of the arrangement will be discussed further with your line manager.

We have a public phone line that is open from 08:30 to 16:30 Monday to Friday, and is covered by this role and two others, working hours are arranged as a team around this to ensure coverage.

Travel is required at least once a year to the MCA Maritime Health Seminar this is in November each year and could be anywhere in UK.

This post is offered on a Fixed Term Appointment (FTA) basis until 31.03.2025 with the possibility of extension.

Permanent Civil Servants will not be expected to change their employment status from permanent to fixed term appointment.

Internal applicants will be appointed on inward loan and subject to the terms of the agreed inward loan agreement. The expectation is that you will return to your previous post at the end of the loan period, which will need to be agreed with your line manager in advance.

If you’re employed by a non-departmental public body (NDPB) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.


We’ll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Managing a Quality Service
  • Working Together
  • Delivering at Pace

More Information

  • This job has expired!
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