Maintenance and Contracts Officer 13 views

Maintenance and Contracts Officer 

Technical 3A 

Publish date: Monday 9 March 2026 

Closing date: Monday 16 March at 12noon  

Salary: £28,142-£29540 

Hours: 37 

Overview 

West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of more than 2.9 million people. 

Our vision is ‘Making the West Midlands safer, stronger and healthier’.  

This vision and the strategic goals outlined in ‘Our Strategy’ are what drives the people, professionalism and pride with which we serve our communities. 

An exciting opportunity has arisen to join the Facilities Management department in a role which will be based between Headquarters and home/agile working. The post holder will be expected to work from the office at Headquarters 3 days each week.  

The role will involve liaising directly with contractors, evaluating and processing repair requests and keeping the system updated via fresh service and oracle.  You will be involved with maintenance contracts, tendering of works, monitoring performance and the updating of Key Performance Indicators (KPI’s). You will aid the Facilities Co-Ordinator when necessary. 

Responsibilities 

• successfully build and maintain effective relationships with contractors and service users 

• communicate effectively either orally, in writing or using available technology 

• be the main point of contact for contractors and suppliers, liaising with them effectively on a wide range of issues. 

• interpret instructions, deal effectively with issues arising and implement actions according to organisational policies and procedures 

• deal with general enquiries into the section giving advice where appropriate 

• manage, organise and update relevant information using data based applications 

Experience and skills 

Essential skills or experience 

• understanding of building maintenance and works contracts 

• ability to muti task, prioritise and work under pressure 

• ability to write orders for contractors 

• experience of liaising with directly with contractors 

• experience of monitoring and investigating key performance indicators 

• experience of checking invoices to purchase orders 

• proactive approach to problem solving 

• computer literacy 

familiarity with budgets and invoicing 

Benefits 

We offer a friendly working environment and benefits including: 

• flexible and agile working arrangements 

• free, on-site gym facilities 

• free, on-site parking. 

We also offer access to an in-house occupational health (OH) facility, including OH health and fitness advisors, sports therapists, physiotherapists, cognitive behavioural therapy practitioners and counsellors. 

In addition, employees have access to: 

• 24/7 Employee Assistance Programme 

• wellbeing programmes 

• ‘blue light’ discounts across many retailers, through partner schemes 

• Sports and Welfare scheme (for a small fee), with access to discounted products and services. 

Diversity 

We welcome applications from all eligible candidates. However, as women and Black and minority ethnic employees are currently under-represented in our service, we particularly encourage applications from these groups. 

WMFS is committed to safeguarding and promoting the welfare of children, young people and adults. We expect the same of every staff member.  

Successful candidates will be subject to necessary pre-employment checks, including – where applicable – relevant level Disclosure and Barring Service (DBS) check, qualifications, medical clearance, identity and right to work. All applicants will be required to provide two suitable references.  

How to apply 

To apply, please complete the application questions outlining your skills and experiences in line with the job description (linked below) 

Questions 

If you have any questions about the role, or would like an informal discussion, please contact Marion Cook on 0121 380 6904 or by email at Marion.Cook@wmfs.net