Local Driving Test Manager 22 views

Job Expired

Local Driving Test Manager

Driver and Vehicle Standards Agency

Apply before 11:55 pm on Monday 25th March 2024

Sunderland

Job summary

Do you go above and beyond to ensure you give the best service?

Are you someone who is a strong advocate for change?

Can you use effective leadership skills to lead a team to drive forward service improvements?

We have the perfect opportunity for you to join our diverse and evolving team!

Job description

You will be responsible for all aspects of Driving Test operational management within a given Driving and Vehicle Standards Agency (DVSA) sector. This involves leading, managing, motivating, and inspiring staff across the sector to deliver excellent service with a strong commitment to driving and delivering business efficiencies, maintaining the integrity of the driving test and contributing to the wider safe driving principles. You will line manage up to 16 members of staff across a number of test centre locations.

Alongside this you will ensure that a consistent high standard of customer service across the sector including professional and courteous customer contact.

Responsibilities include, but are not limited to;

  • Set clear performance expectations, monitor delivery, and provide feedback to ensure achievement of desired outcomes.
  • Monitor and manage performance of examiners to ensure correct assessment, control and conduct of tests, using appropriate metrics, monitoring tools, management information and processes.
  • Ensure that the Performance Management System is implemented uniformly and effectively and fairly.
  • Guide and influence the behaviour of examiners to support organisational and individuals’ development goals.
  • Work collaboratively with other areas of the business to deliver desired outcomes.

For more information about the role and responsibilities please see the attached Candidate Pack.

Additional Information

There will be some instances where you will be required to drive on DVSA business within the UK, with occasional overnight stays, however you will be notified in advance.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement, for the successful candidate to be able to work at least 35 hours per week, over 5 working days.

Person specification

We are looking for an energetic, motivated, and proactive leader, who can support their team to progress and develop in their careers as well as your own. You will have a proven track record of providing high quality service and you love to go the extra mile to ensure you give the best service to your customers. You will lead from the front and will inspire your team to provide a first-class service.

You will have strong interpersonal skills, being able to adapt your communication style to suit your audience ensuring that your message is clear and understood by others.

We will look to you to thrive in a fast-paced environment, eager to take on new challenges and enjoy finding resolutions to issues. You will be an advocate for change, promoting and driving a culture of continuous improvement within your team.

If you do not already hold the following, you must be willing to work towards this once in role:

Authorised by the Secretary of State to conduct the official Category B Driving Test (Examiner Warrant Card – Driving Examiner NVQ level 3).

Please take note that DVSA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

How to Apply

As part of the application process you will be asked to provide a Personal Statement. Further details around what this will entail are listed on the application form.

For your Personal Statement, please provide detailed evidence of the following:

  • Experience of working as part of, and leading a dispersed operational team and an understanding of the impact this can have on the team
  • Data analysis skills: able to interpret data and information to make sound decisions
  • Experience of making operational decisions 

Your Personal Statement will be limited to a maximum of 500 words.

The selection process will be designed specifically for the role. As a result, your assessment will include:

  • an interview

The sift is due to take place from Tuesday 26th March 2024.

Interviews are likely to be held from Wednesday 17th April 2024.

More Information

  • This job has expired!
Share this job

Accessibility

Company Search

Job Search

Company Search

Login/Register

Login

Register


Contact

Stay connected!