Lead Infrastructure Engineer – 3rd Line Build Engineer 16 views

We are looking to recruit hands-on Lead Infrastructure Engineers to join our team at Information Technology Services (ITS) here at the DVLA. Your role will involve helping us to build world class user focused digital services, you will manage IT systems on and off premise and support software, core technologies and infrastructure development projects. You will head up one of the 3rd line teams within the End User Compute function using your engineering skills and in-depth product knowledge to design and implement technical best practice.

These roles would be perfect for a person who is passionate about the latest technologies with a focus on modern device management on both Windows and MacOS environments. You will already be experienced in a dynamic Azure AD and M365 products. You will be heading up a team that thrive on working in a dynamic and collaborative environment that will challenge you daily to enhance and evolve your strong technical skills.

Responsibilities 

Your responsibilities will include but will not be limited to:

• Setting technical direction to a team of Infrastructure engineers.
• Ownership of M365 products e.g. Exchange, Teams, OneDrive, Defender.
• Ensuring effective design, planning and implementation of creative and innovative service changes across Digital and Legacy platforms.
• Ability to create and maintain detailed documentation, which may be distributed to various audiences and be comfortable to present information to a range of stakeholders.
• Contributing to the definition of operational processes, (both internal and external) and dealing with customer escalated problems.
• Diagnosing and resolving complex problems. Engaging with third parties/vendors to jointly resolve issues where necessary. Proactively analysing information and trends, proposing action to resolve problems, maintain and enhance service.

For further information about the role please see the attached role profile.

Additional information 

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.

You will bring an experienced, enthusiastic and proactive attitude with a willingness to share and learn new technologies.

You will have strong internal and external stakeholder engagement experience and the ability to influence across all grades within the organisation.

You will be committed, innovative and driven, leading from the front by contributing to the development and continual enhancement of services.

You will be a motivated self-starter with the drive to work autonomously. You have strong leadership skills and can motivate and coach others to perform and exceed expectations.

Additional skills and experiences 

You will have knowledge and experience in a wide range of different operating systems and applications which will include the following but not limited to:

• Microsoft Endpoint Configuration Manager.
• Microsoft Defender for Endpoint.
• Microsoft Intune and Auto Pilot.
• Microsoft Azure Active Directory.
• Microsoft Office 365.
• Modern Enterprise Software Management Skills.
• Apple Enterprise MacOS build and Management.

Working for the DVLA Digital Team

At the DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect that’ll wash across the nation. Here the work you’re doing has the capacity to change the way 50 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and business every single day.