Lead Business Analyst 43 views

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Job summary

At the Driver and Vehicle Licensing Agency (DVLA), we encourage applications from everyone, particularly groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel.  

Are you a Business Analyst with experience of working in a complex digital environment?

Can you lead, inspire and motivate teams to deliver a quality service?

Do you have excellent stakeholder management skills?

If so, we would love to hear from you!

Job description

As Lead Business Analyst, you will support the delivery and definition of the strategic vision within the Driver and Vehicle Licensing Agency (DVLA), making decisions which have a measurable impact on the effectiveness of the business.

You will lead, inspire and manage a team of Business Analysts who are at the heart of the delivery of the Agency’s digital services.

The Lead Business Analyst will possess extensive knowledge across all services within their domain, stay on top of the latest digital transformation trends, and will continually seek out and shape future areas of innovation. You will manage the team to use these opportunities to improve and maximise the value of the product.

You will also perform the Lead Business Analyst role in the support of one or more services / products within the area, selecting and advising on a range of analytical techniques. This includes data gathering and analysis, technical/systems analysis, tools, documentation, process design, user requirement identification and embedding an agile culture across the entire requirements lifecycle.

You will manage a team of Business Analysts whose role is understanding opportunities and problems in the business, eliciting from users what they are trying to achieve, capturing requirements in detail and communicating these to technical teams to enable them to build products and service to specifications. You will ensure your team has up-to-date understanding of suitable working methods, and that they are equipped with the correct resources to perform their roles effectively.

You will work with an iterative approach to build deliverables on an incremental basis, maximising the value provided to the business, and reviewing and improving elements of the process to identify and eliminate risk and uncertainty as early as possible.

In addition, the Lead Business Analyst will act as the point of escalation on resourcing, methodology and or requirement contentions within the area.

We’re using cutting-edge technologies like cloud computing and agile methodologies, and you’ll play a key role in ensuring these initiatives are implemented effectively. Come and be a part of driving innovation and shaping the future of how the UK interacts with its vehicles and drivers.


  • Design, implement and manage a comprehensive suite of business analysis techniques and practices within the overall framework of DVLA’s Change Delivery Methodology, embedding agile and technology analysis methods to support improved pace and throughput within delivery.
  • Lead, prioritise, plan and manage the business analysis activities within the domain to ensure that appropriate business requirements are developed within time and quality constraints.
  • Lead the identification of opportunities and benefits, design and appraise solutions and make recommendations for business improvements and benefits delivery.
  • Facilitate requirements workshops to identify, record, elicit, manage, generate ideas, agreeing business and user requirements in order to provide meaningful solutions.
  • Develop effective working relationships with stakeholders and suppliers at senior levels to maximise value for money, ensure best practise and delivery of appropriate services.
  • Coach and support others to set and achieve challenging goals for themselves.

For further information, please see the attached role profile.

Additional Information 

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.

This role will be based in Swansea, and we will be operating a hybrid working model that allows you to work between home and on-site giving you greater flexibility about where and when you work, subject to business needs and this also allows for ongoing support, development, and collaboration with colleagues.

Therefore, the expectation is that you will spend a minimum of 60% of your working time based at your principal workplace (DVLA). We would encourage you to discuss the working arrangements for this role with us during the recruitment process.

Person specification

This role requires strong leadership, someone who can inspire and motivate teams to be fully engaged in their work as well as deliver a high quality service.

You would have experience of working in a similar role within a complex digital environment, and have a BCS International Diploma in Business Analysis or a IIBA Certification of Competency in Business Analysis qualification or willing to work towards this.

You are experienced in designing, implementing and managing business analysis techniques and practices, and embedding agile and technology analysis methods to support delivery. You can plan and lead business analysis activities to ensure timely development of business requirements.

You will have worked across all stages of a delivery lifecycle, be solutions driven, strategic in your thinking and confident to challenge the norm and look for more efficient ways of doing things. you will be passionate about understanding individual needs and improving the processes.

You have excellent stakeholder management skills and an ability to work with multi-functional teams, acting as a role model and developing yourself and others to achieve objectives and support career development. You will have strong analytical skills, be persuasive in influencing others and confident in your decision-making.

We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues.

Working for the DVLA Digital Team

At the DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect that’ll wash across the entire nation. Here the work you’re doing has the capacity to change the way 50 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise an entire nation of individuals and business every single day. That’s huge. No two ways about it.

To see how our people are transforming our digital services, head over to our DVLA Digital Services Blog and, to understand more about the great opportunities and benefits of working at DVLA read our Inside DVLA blog.

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.


BCS International Diploma in Business Analysis or a IIBA Certification of Competency in Business Analysis qualification or willing to work towards this once in post.

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