IT Service Manager 25 views

Job Expired

Job Description

The IT Service Manager (ITSM) reports to the Head of User Services and is accountable for the application of tools and techniques to define and validate solutions within the ITSM platform (Service Now) to ensure DVSA’s requirements are aligned to its strategic objectives.

The post holder will work closely with the Process Owners and Functional Leads to prioritise and respond to emerging requirements and support colleagues leading the departments deliverables.


  • An environment with flexible working options where we encourage a great work-life balance.
  • Exceptional pension with an employer contribution of an average of 27%.
  • Generous Annual Leave – 25 days holiday, increasing by 1 each year of service, up to 30.
  • 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
  • Latest IT and Tech devices.

Job Requirements

  1. Significant experience of working with ITSM Tooling.
  2. Experience in identifying user needs.
  3. Proven experience of coordinating and engaging extensively with multiple stakeholders at all levels.
  4. Experienced in solving complex problems by gathering and analysing information.

How To Apply

To apply for this role please submit an application with the Civil Service Jobs website using the link provided. when submitting your application you will be asked to provide a CV and Personal Statement.

More Information

  • This job has expired!
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