IT and Customer Service Support 39 views

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Forget behind the scenes support – you’ll be at the forefront.

IT and Customer Service Support

Cheltenham & London

London £27,586  pro rata (includes £5,500 London pay addition and concessionary pay)

Cheltenham pro rata £22,086 (including concessionary pay)

Here at GCHQ, we have a clear purpose – we want to help protect the UK. We work against cyber-attacks, terrorism and espionage. So everyone who works here works towards that goal. Always working together, supporting each other every step of the way. We’re proud to collaborate, and even prouder to work with purpose.

Without our IT support services, we couldn’t keep the country safe. Now, you have the chance to become part of that. You’ll offer IT support and help to colleagues around the business, as their first friendly point of contact – in person, over the phone or via email or online chat. So it’s really important to reassure people, solve their problems quickly and help our business to run smoothly.

But we don’t expect you to know everything from day one. If you’re a great communicator and love dealing with customers, you’ll receive comprehensive training on a variety of IT applications and administration tools. We’ll even give you the chance to gain a formal qualification. You’ll also learn about the work of the intelligence services. Surrounded by people who want to help, you’ll quickly get to grips with things.

All we need from you is at least 2 GCSEs (in Maths and English) grade 5 or above (A-C grades); or O-Level grade A-C; or equivalent.

If you have impressive customer service skills, some experience of using IT applications and an enthusiasm for learning and developing, we’ll teach you the rest.

Whatever your role, we offer flexible working, reduced hours or job sharing where possible, depending on operational needs.

At GCHQ, diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodiverse conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce.

To apply, please click the Apply for this job button.


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