Infrastructure Operations Engineer 37 views

📍 Location: Swansea

💷 Salary: £37,733 – includes a non-pensionable Recruitment and Retention allowance of £3,500.
You will also be entitled to an additional 35% shift allowance.

🕒 Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time

We are looking for an Infrastructure Operations Engineer to help manage and maintain the core infrastructure that underpins production services. The role holder has the technical knowledge and ability to provide second and third line support for incidents, problems and changes to solutions and services.

Top Responsibilities

• Assist in technical support activities and carry out all routine maintenance tasks according to process.
• Monitor infrastructure and application services taking appropriate action where necessary.
• Diagnose and prioritise standard incidents, investigate their causes and finding resolutions, allocating them to the appropriate channels where necessary.
• Identify and engage with users and stakeholders.

Benefits

• Best in class learning and development tailored to your role.
• An environment with flexible working options where we encourage a great work-life balance.
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues.
• Generous employer contribution of 28.97%, depending on chosen pension scheme.
• Digital communities with clear career frameworks.
• On-site gym plus personal training available (membership applies).
• On-site nursery, restaurants and coffee bar .
• 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 1 extra day for the King’s birthday.
• Free parking.
• A hybrid office/home based working model where staff will spend a minimum of 60% of their time in the office over a month, with flexibility dependent on balancing business and individual need.

About you

To succeed in this role, you will need to manage IT systems both on- and off-premise, while supporting the delivery of software and infrastructure development projects. You should be comfortable working independently and demonstrate initiative in problem-solving.

Technically, you will have hands-on experience with a range of systems, including Windows and Linux, in both virtual and physical environments, with a track record of applying best practices within structured frameworks.

Strong communication skills are essential, as you’ll collaborate closely with colleagues and customers to diagnose, resolve, and escalate technical issues.

You will also be proficient in identifying, implementing, and documenting effective technical solutions that are reliable, repeatable, and aligned with business needs.

How to Apply
👉 Read the full job description and apply  here!