ICT Helpdesk Technician (Fixed Term for 6 months (with potential to extend) 38 views

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Derbyshire Fire & Rescue Service

ICT Helpdesk Technician (Fixed Term for 6 months (with potential to extend)

Salary £22,183 – £24,982 pro rata per annum

Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire

A key part of this role is to support the Fire Service’s vital activities, ensuring the Service’s user receives an excellent and friendly ICT service.

Known for your customer-focused approach, you will support the Service’s users, diagnosing computer issues, raising ICT orders, managing helpdesk tickets, and assisting 2nd Line Engineers with ICT related issues. Excellent time management skills are essential.

You will require outstanding communications skills to be able to explain complex issues to people with various technical abilities.

A strong understanding of Microsoft desktop operating system technologies is required, and due to the dynamic nature of the team you may be required to work on other Microsoft technologies at short notice, so an all-round good ICT support understanding & high level of logical problem solving skills are essential.

You will be able to demonstrate:

• Strong ICT problem solving skills, in a mission critical environment
• In depth knowledge of Windows desktop operating systems
• Knowledge of supporting systems such as Exchange management console
• Knowledge of Active Directory administration (user account creation, for example)
• Customer service skills

Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence? To apply and find out more please visit:


For an informal discussion about the role, please contact Marcus Boyce, ICT Service Delivery manager on 01773 305340.

The closing date for completed applications is midnight on 6th April 2021. Interviews will be held week commencing 12th April 2021.

If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.

The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required. In return we offer flexible working hours, family friendly policies, free car parking, health & wellbeing services, discount scheme and eligibility to join the Local Government Pension Scheme. We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.

Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.

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