Head of Enterprise Software & Tooling 19 views

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Job summary

At the Driver and Vehicle Licensing Agency (DVLA), we encourage applications from everyone, particularly groups currently underrepresented in our workforce. We pride ourselves on the positive impact diversity has and promote inclusivity and equality of opportunity for all. Our recruitment process is anonymised, which means that your name, date of birth and other personal details will not be seen by the sift panel. 

Are you a passionate IT Leader with extensive Infrastructure engineering experience particularly within enterprise alerting and monitoring?

Do you have experience of leading multi discipline IT teams within a complex-hybrid environment?

Are you experienced in building, maintaining and deploying SaaS (Software as a Service) tooling across large scale organisations with a diverse set of users?

If so, we would love to hear from you!

Job description

As Head of Enterprise Software and Tooling, you will provide leadership and strategic vision and overall management of a multidisciplinary team of technical engineering specialists. You will deploy, manage and develop skills to achieve productivity and SLA improvements, maintaining effective relationships with key stakeholders, taking into account the needs of users. In addition, you will work closely with the Heads of Architecture, Software Engineering and Engineering Services to ensure the technology skillsets of the Enterprise Software and Tooling Engineering capability is in line with those required to deliver against DVLA’s IT Strategy, ensuring the successful transition of new and enhanced IT services into the area.

Within DVLA a Principal Infrastructure Engineer Manager is a senior strategic leadership role within the IT Department. The role holder leads on all aspects of the Infrastructure Engineering community, including strategy, governance, standards, strategic stakeholder relations, and a focus on operational excellence within a defined domain area.


  • Developing strategic and tactical engineering roadmaps for technologies and services in your area of responsibility, ensuring they’re future-proofed and that the organisation derives maximum value from investment in technologies
  • Working with technical architects to translate the architectural designs into operations and support technical architects in operationalising the designs
  • Leading, directing and maintaining the capability of the infrastructure specialist teams in building, managing, supporting and maintaining solutions according to departmental policy
  • Managing infrastructure and SaaS services by building and maintaining relationships with senior stakeholders of the services that the applications serve. Review current implementation plans, ways of working and identify improvements

For further information about the role please see the attached role profile.

Additional information 

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.

This role will be based in Swansea, and we will be operating a hybrid working model that allows you to work between home and on-site giving you greater flexibility about where and when you work, subject to business needs and this also allows for ongoing support, development, and collaboration with colleagues.

Therefore, the expectation is that you will spend a minimum of 60% of your working time based at your principal workplace (DVLA). We would encourage you to discuss the working arrangements for this role with us during the recruitment process.

Person specification

You will be an experienced Infrastructure Engineer who can demonstrate extensive experience of building, maintaining and deploying enterprise monitoring and alerting tooling across complex environments. You will have strong senior leadership skills and the ability to develop strategic and tactical engineering roadmaps for technologies and services. Commercially aware, you will be comfortable with contract ownership and have the ability to gather requirements from a diverse set of users delivering them securely and providing value for money.

We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues.

Working for the DVLA Digital Team

At DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect that’ll wash across the nation. Here the work you’re doing has the capacity to change the way 50 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and business every single day.


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